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We had been on the Serenade 3 times before, all out of New Orleans and we loved the ship, the restaurants and the crew. Mario in the Concierge Lounge was the best concierge we ever dealt with and we looked forward to seeing him again. We did a back to back, starting on March 28th for 11 days and then a 10 day cruise starting on April 8th. Sadly for us Mario wasn't on the first leg, he was on vacation, but happily he was on the second leg and we thoroughly enjoyed seeing him again. Surprising to us he was in the Diamond Lounge and said that RCCL was establishing a rotation policy between the Concierge and the Diamond Club. One of the highlights for us was the server in the Concierge Lounge, Al from Albania, a charming and personable young man who had all the ladies hugging him nightly. The service throughout the ship was fantastic, Andrea at the reception in Chop's, Roberto and Ursula in Giovanni's, Jayson and Ronald in the Schooner Bar and Ivula in the main dining room ( we did My Time Dining) - all excellent. In Izumi's we had Isabelle as a server whom we had befriended on our earlier cruises and she was as gracious and efficient as ever. Benta at Chef's table was his wonderful self, serving very nice wines with the food. The food at this Chef's Table was good but not as great as on other RCCL ships. They served a split pea soup that was over salted and few of us could eat more than a bite or two. The best Chef's table we have experienced was on the Quantum. The bands on board were terrific, especially Pulse, a group of 4 young men who could play anything. The other band was a young man and young woman from Barbados who were also excellent. We only did two excursions, snorkeling in Tortola and a tour of Dominica, both very nice. On the other port days we shopped and took a walk around the town and then back to the ship for some pool time. We love being on the ship during port days, very quiet and relaxing. My only complaint is concerning the upkeep of the ship. The wooden rail around the pool area on the 12th deck badly needed to be re-stained. In our cabin the small rails in the BR side mirror cabinet were loose from the wall and there was a lot of wear and tear on the tile floors in our bathroom. Nothing major but yet surprising to us as RCCL is usually out their painting and staining and maintaining all the time. This was our 47th cruise, most on RCCL and Celebrity and overall I'd rate it excellent due to the great service on board.

Great Service Throughout the Ship

Serenade of the Seas Cruise Review by TK79907

3 people found this helpful
Trip Details
We had been on the Serenade 3 times before, all out of New Orleans and we loved the ship, the restaurants and the crew. Mario in the Concierge Lounge was the best concierge we ever dealt with and we looked forward to seeing him again. We did a back to back, starting on March 28th for 11 days and then a 10 day cruise starting on April 8th. Sadly for us Mario wasn't on the first leg, he was on vacation, but happily he was on the second leg and we thoroughly enjoyed seeing him again. Surprising to us he was in the Diamond Lounge and said that RCCL was establishing a rotation policy between the Concierge and the Diamond Club. One of the highlights for us was the server in the Concierge Lounge, Al from Albania, a charming and personable young man who had all the ladies hugging him nightly.

The service throughout the ship was fantastic, Andrea at the reception in Chop's, Roberto and Ursula in Giovanni's, Jayson and Ronald in the Schooner Bar and Ivula in the main dining room ( we did My Time Dining) - all excellent. In Izumi's we had Isabelle as a server whom we had befriended on our earlier cruises and she was as gracious and efficient as ever.

Benta at Chef's table was his wonderful self, serving very nice wines with the food. The food at this Chef's Table was good but not as great as on other RCCL ships. They served a split pea soup that was over salted and few of us could eat more than a bite or two. The best Chef's table we have experienced was on the Quantum.

The bands on board were terrific, especially Pulse, a group of 4 young men who could play anything. The other band was a young man and young woman from Barbados who were also excellent.

We only did two excursions, snorkeling in Tortola and a tour of Dominica, both very nice. On the other port days we shopped and took a walk around the town and then back to the ship for some pool time. We love being on the ship during port days, very quiet and relaxing.

My only complaint is concerning the upkeep of the ship. The wooden rail around the pool area on the 12th deck badly needed to be re-stained. In our cabin the small rails in the BR side mirror cabinet were loose from the wall and there was a lot of wear and tear on the tile floors in our bathroom. Nothing major but yet surprising to us as RCCL is usually out their painting and staining and maintaining all the time. This was our 47th cruise, most on RCCL and Celebrity and overall I'd rate it excellent due to the great service on board.
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