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In my 40 plus years of travel I'very got to say this trip with Vantage on the Discovery II was the worst. From the start when we arrived at the Lyon and met the Vantage rep. There was no porters. Everyone had to drag there luggage thought the terminal up 2 elevators and across and elevated walk way to our bus. A 15 minute plus walk, many older people required assistance for some of the younger folks on the tour. We arrived at the boat in Chalon-sur-Saone after a 2 hour bus ride and check in was quick. It was early enough for my wife and I to take a quick walk around town and stop and get some money at an ATM. Before leaving the boat we stop at the tour desk to get any information about the town and what there was to see. Person at the desk did point us to an ATM and gave us a map with a walking tour highlighted on it. After returning back to the boat and our room, we discovered that we had no hot water or heat in the room. Checked with reception desk and they looked surprised to hear we had no hot water or heat in our cabin (214) and they would have some check it. We later heard from many other passengers during dine that they to didn't have any hot water. Next day was the same, no hot water, and a stop at the reception desk the crew continue to be surprised we still was having issues with the hot water. It wasn't until the 2nd evening on the boat that one of the senior staff admit there was a problem with the hot water. The solution was going to require us to leave the boat for 4 days while they made repairs. So what was supposed to be a relaxing cruise along the river turned into a business tour. The first 2 nights we spent in Lyon at a hotel outside the main tourist area which require a shuttle bus ride if you wanted to go into town. The food at hotel was OK, but no choice, only one option was available and no where the quality of on the boat. Food was served in a dark (on windows ) conference room , nothing compared to the views from the boats dining area. So for 4 days and 3 nights we lived off the boat. In this time off the boat we found out that the hot water issue wasn't a new problem and the boat had experienced the same problem the cruise before us and that Vantage had booked the hotel's before we ever got on the boat. Finding this out really upset manyof the pessangers, feeling that the crew has done nothing but lie to us the whole time. So after 4 day off the boat it was announced the the boat was fixed and we would be returning to the boat. But to the surprise of many of us when we return back to the boat and was reassured that things were fixed, hot water was sporadic in most cabins. Work crews continued to work on the issue everyday while we were off the boat touring. Ino the 7 night'so on the boat my wife and I had a total of 3 showers were there was hot water for the total shower. On day 8 as we were cruising down the river the captain ran the boat aground. The boat scraped along the shore for a couple hundred feet before stopping. The boat was completely blocking the the river, bow on one shore and stern on the other, stopping all river traffic for almost an hour before the crew was able to straighten the boat and get it moving again. I was announced that this was a minor incident, but a lot of the crew admitted that this was a first for them. There was many other incidents on this cruise but above are the major ones. Most people on the boat were very disappointed and unhappy with the constant lying from the staff. So after 2 notes to Vantage customer service over 2 weeks ago, absolutely no responses. I am sorry to say this will be my last time traveling with Vantage if this is how they treat there customers.

Very Disappointed Customer

River Discovery II Cruise Review by treny@juno.com

14 people found this helpful
Trip Details
In my 40 plus years of travel I'very got to say this trip with Vantage on the Discovery II was the worst.

From the start when we arrived at the Lyon and met the Vantage rep. There was no porters. Everyone had to drag there luggage thought the terminal up 2 elevators and across and elevated walk way to our bus. A 15 minute plus walk, many older people required assistance for some of the younger folks on the tour.

We arrived at the boat in Chalon-sur-Saone after a 2 hour bus ride and check in was quick. It was early enough for my wife and I to take a quick walk around town and stop and get some money at an ATM. Before leaving the boat we stop at the tour desk to get any information about the town and what there was to see. Person at the desk did point us to an ATM and gave us a map with a walking tour highlighted on it.

After returning back to the boat and our room, we discovered that we had no hot water or heat in the room. Checked with reception desk and they looked surprised to hear we had no hot water or heat in our cabin (214) and they would have some check it. We later heard from many other passengers during dine that they to didn't have any hot water. Next day was the same, no hot water, and a stop at the reception desk the crew continue to be surprised we still was having issues with the hot water. It wasn't until the 2nd evening on the boat that one of the senior staff admit there was a problem with the hot water. The solution was going to require us to leave the boat for 4 days while they made repairs. So what was supposed to be a relaxing cruise along the river turned into a business tour. The first 2 nights we spent in Lyon at a hotel outside the main tourist area which require a shuttle bus ride if you wanted to go into town. The food at hotel was OK, but no choice, only one option was available and no where the quality of on the boat. Food was served in a dark (on windows ) conference room , nothing compared to the views from the boats dining area.

So for 4 days and 3 nights we lived off the boat. In this time off the boat we found out that the hot water issue wasn't a new problem and the boat had experienced the same problem the cruise before us and that Vantage had booked the hotel's before we ever got on the boat. Finding this out really upset manyof the pessangers, feeling that the crew has done nothing but lie to us the whole time.

So after 4 day off the boat it was announced the the boat was fixed and we would be returning to the boat. But to the surprise of many of us when we return back to the boat and was reassured that things were fixed, hot water was sporadic in most cabins. Work crews continued to work on the issue everyday while we were off the boat touring. Ino the 7 night'so on the boat my wife and I had a total of 3 showers were there was hot water for the total shower.

On day 8 as we were cruising down the river the captain ran the boat aground. The boat scraped along the shore for a couple hundred feet before stopping. The boat was completely blocking the the river, bow on one shore and stern on the other, stopping all river traffic for almost an hour before the crew was able to straighten the boat and get it moving again. I was announced that this was a minor incident, but a lot of the crew admitted that this was a first for them.

There was many other incidents on this cruise but above are the major ones. Most people on the boat were very disappointed and unhappy with the constant lying from the staff.

So after 2 notes to Vantage customer service over 2 weeks ago, absolutely no responses. I am sorry to say this will be my last time traveling with Vantage if this is how they treat there customers.
treny@juno.com’s Full Rating Summary
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