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Ovation of the Seas Review

4.5 / 5.0
Editor Rating
672 reviews
5 Awards

ROYAL CARIBBEAN GOT IT WRONG AGAIN

Review for Ovation of the Seas to the Baltic Sea
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_wayne_
10+ Cruises • Age 60s

Rating by category

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Additional details

Sail Date: Apr 2016
Cabin: Superior Ocean View Stateroom with Balcony

royal caribbean get it wrong again, ship was superb, cabin was lovely, very well set out balcony cabin. first night came back to cabin no steward had been in. no clean towels or bed made etc, 1st morning waited approx 30 minutes for a table in windjammer restaurant complete madness could not move and time you got your breakfast it was cold waiting around for food to be topped up. went to silk restaurant that had a buffet and was much better, evening restaurants went to 3 different restaurants american icon grille / chic / grande and the food and choice was good, never had a bad meal on any royal caribbean ship, one night the waiter clearing the table and dropped butter tubs over my sons girlfriends dress this has marked the dress so is now ruined, evening entertainment was very very busy had to be in venue very early to get a seat, time we finished dinner around 10.30 never got a seat together, casino i think had 2 roulette tables open and a few off the tables open that people wanted to play, could not move absolute madness, people using unused card tables to sit around with drinks on, bingo advertised last day big jackpot complete rip off $49 per set for 1 player, we played 4 games $100 for first 3 games and $200 for last game easy took in sales $3000. last of all we brought a beer package not sure but 1 card did not work properly and we kept getting charged for the second drink and was put on our account, went to customer service every night officer was very helpful and tried to sort he emailed different departments but some were taken off and some was not sorted, on last day still drinks on our bill but so many people trying to sort there accounts we just left and our card was charged. overall royal caribbean superb ships, are more worried about making money than customer service, staff the supervisors and above look after the passengers and are very professional, joff the cruise director is superb and every time we have cruised he always gives 100% you pay the extra to cruise with royal caribbean but i think this will be my last time with them i think you get as good or if not better service with other cruise lines at a cheaper price. i have marked entertainment poor not because of entertainers because of seating.

Cabin Review

Superior Ocean View Stateroom with Balcony

Cabin D6

both cabins were superb

Port Reviews

Rotterdam

have to get shuttle bus into town port nothing to do

Southampton

.

18 Helpful Votes
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