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when the cruise worked, it was magical. unfortunately, when it didn't, the crew bungled the message, misled the guests, and hid the fact that we would spend more time on a bus than a boat. the cruise actually knew before we arrived that we would have difficulties, but the email we received from viking before the cruise stated there were minor adjustments that would have no impact on our trip, simply a change of ship. no problem, they substitute airplanes all the time and I don't notice a difference. well, what they knew but didn't explain was that the river was too low and the ships couldn't cross. their solution was to put us on a bus and drive us 2 hours over to the next excursion the following day and 2 hours back. the third day, we from 3.5 hours to the next excursion and 2 hours to a new ship which we had to pack all our suitcases up to transfer. finally, the last day, they dropped us off and bused us 1.5 hours into budapest. i spent a lot of time on a bus. one day, my husband and i took the train back which was 1/3 of the time, but the cruise line would not reimburse us. I understand the cruise can not help if the river was low, but they did a poor job of managing my expectations. they refused to give us more than 12 hour look into the future, despite the fact that they knew they whole time we would have to travel to and from the different excursions on a bus. if they would have simply explained the problem and discussed in detail the new itinerary the first night, most of the guests would have adjusted their expectations. the customer service was very poor. when you could travel to the town, disembark and see the town, it was truly magical. the towns were beautiful. if i did it again, i would take the itinerary and use the train. also, the tours and tour guides in the towns were great. if i took the river cruise i would check with authorities before going and cancel the cruise if the river was too high or too low. don't call viking though because they won't give you a straight answer

Deception

Viking Freya Cruise Review by scfink

2 people found this helpful
Trip Details
  • Sail Date: July 2015
  • Destination: Europe River
  • Cabin Type: Deluxe Outside Stateroom
when the cruise worked, it was magical. unfortunately, when it didn't, the crew bungled the message, misled the guests, and hid the fact that we would spend more time on a bus than a boat.

the cruise actually knew before we arrived that we would have difficulties, but the email we received from viking before the cruise stated there were minor adjustments that would have no impact on our trip, simply a change of ship. no problem, they substitute airplanes all the time and I don't notice a difference. well, what they knew but didn't explain was that the river was too low and the ships couldn't cross. their solution was to put us on a bus and drive us 2 hours over to the next excursion the following day and 2 hours back. the third day, we from 3.5 hours to the next excursion and 2 hours to a new ship which we had to pack all our suitcases up to transfer. finally, the last day, they dropped us off and bused us 1.5 hours into budapest.

i spent a lot of time on a bus. one day, my husband and i took the train back which was 1/3 of the time, but the cruise line would not reimburse us.

I understand the cruise can not help if the river was low, but they did a poor job of managing my expectations. they refused to give us more than 12 hour look into the future, despite the fact that they knew they whole time we would have to travel to and from the different excursions on a bus. if they would have simply explained the problem and discussed in detail the new itinerary the first night, most of the guests would have adjusted their expectations. the customer service was very poor.

when you could travel to the town, disembark and see the town, it was truly magical. the towns were beautiful. if i did it again, i would take the itinerary and use the train. also, the tours and tour guides in the towns were great. if i took the river cruise i would check with authorities before going and cancel the cruise if the river was too high or too low. don't call viking though because they won't give you a straight answer
scfink’s Full Rating Summary
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Cabin Review

Deluxe Outside Stateroom
Cabin F
don't pay extra for a balcony because another ship will always be moored next to you and you won't be able to see anything anyways.
Main Deck Outside Cabins

Port & Shore Excursion Reviews