This is our 5th cruise and certainly our least favorite!

We travelled with a group of 18 people for an onboard wedding. We had a great time because of our group, no thanks to Carnival. My first complaint is that we booked as a group booking which created ongoing issues with our booking numbers so we always had a difficult time logging onto Carnival to fill out documents, as a group booking we were offered no incentive, such as fun points, and the bride and groom were comped nothing, not even a complimentary bottle of wine!

Everything on the ship was just ok. We had a few situations arise that seriously lacked customer service. The most significant situation we encountered was that our bathroom floor drain backed up and our bathroom was flooded with feces! Yes, feces! It was cleaned in a timely manner but we had to request that they use bleach to disinfect it, as opposed to just cleaning it. This occurred at 4pm and they took about 2 hours to fix the problem outside and to clean the room.....of course while we were supposed to be getting ready for dinner at 6pm. Plus we had our 2 year old and 6 month old travelling with us. Nothing was given as a customer service as an apology. Read more