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We believe a cruise is what you make of it and if something happens, it is all a part of the great adventure. Consequently, I chose to forget the negative reviews I had read about the Infinity, especially those that referred to dirty grout or patches of rust. Did I see these things on the ship? Yes…but it did not affect my overall cruise experience. We are Elite Plus with over 1600 points, however we will never reach Zenith status, given that we are only a little over half-way there and are in our mid 60’s and early 70’s. We like longer cruises, so for this cruise we combined three cruises for a total of 42 days. We flew to Buenos Aires (don’t miss Iguazu Falls), sailed to Antarctica, back to Buenos Aires, then around the horn to Valparaiso, Chile, and finally through the Panama Canal to Miami. We were in room 7203, an aft C1, for the entire cruise. This series of cruises is not port intensive. There are more sea days or scenic cruising days than there are ports of call. The only disappointment in the scenic cruising was cruising the Chilean Fjords, which turned out to be channels with fjords coming off these channels, but ones that we never entered. Regardless, the scenery was beautiful. Antarctica was amazing – a world for whites, greys, and blues. Because there was a storm above us, the captain decided to spend an extra day in Antarctica cruising Deception Island, an added bonus as the most amazing ice bergs were located here. In order to make this itinerary change, we arrived a day late to Port Stanley, Falkland Islands, and eliminated the port of Puerto Madryn. Consequently, we only step foot on land three times on this 14-day cruise. This was the only port we missed out of the 42 days of cruising. We have been on the Infinity several times before. We love the Thalassotherapy pool, the giant aft balconies, and the wonderful staff. The spa café is great for a light breakfast or lunch and healthy smoothies that they are willing to make any way you want. The Martini Bar, though small compared to the “S” class ships, is a great place for a pre-dinner drink with a view, however the windows are one place where you will encounter dirty windows with rust stains on them. Café Bacio was a relaxing place to observe the scenery while enjoying a hot beverage. The promenade deck can be accessed just outside the café, so we would run out for a picture or two and then come back in to warm up. We ate almost all of our meals in the main dining room with fixed early seating. Service was great on the middle cruise, average on the other two. The food is very good in my opinion, but if I do not have to cook it, I generally like it! The menus did repeat and we were pretty tired of them by the end of the cruise. Celebrity’s desserts are almost embarrassing, especially compared to years gone by. The lava cake is about the size of fifty cent piece, and much smaller than the scoop of ice cream that comes with it. By the last cruise we started skipping dessert and having coffee and dessert in Café Bacio where they have much better options. We went once to the Tuscan Grill and once to Qsine. Neither were worth the cost in my opinion. We use to go to Bistro on 5 once or twice on a cruise, but on this cruise, we did not go at all. The $10 charge is no longer worth what you get. We saw very few people in there, mostly staff Our room was a standard C1, with the exception of the large balcony that held two loungers, 4 chairs and a table with plenty of room to spare. In the six weeks we were in this room the balcony windows were never washed. I did wash them got our Panama Canal transit as we had a group of people join us. Out room stewards (Pamela and Mario) were great and our assistant Sasa was outstanding. Concierge class is really nothing special now days. We got the sparkling wine on the first cruise and drank it. We sent it back on the second cruise, and it was not even offered on the third. The afternoon canapes require you to fill out a form daily that you want them, and you have to be in the room when they are delivered. We never had any, so I do not know what they are serving now days. When concierge class first came out there were flowers on the desk and in the bathroom, the towels were colored and thick, and there was a bath rug for the bathroom floor. Now days it is the standard towels, and one rose is delivered, but the card said it was from the Captain Club hostess. We had an issue with the safe and the heater (first too cold, then too hot, then just right), but they were fixed quickly with follow-up to make sure the issue was resolved. One morning we woke up at 5:30am to a loud bang, followed by the sound of rushing water. When we opened our room door, there was water pouring from the ceiling, to the point it looked like we were on the back side of a waterfall. We called the front desk, and within 10 minutes there were several people outside our room trying to turn off the water. It took them several minutes to get the water stopped, and it only happened by turning off the water to all the floors above us. We were told to stay in our room, but by now our room was flooded with water pouring in from under the door was well as through all the lights and any other opening in the ceiling. Afraid of being electrocuted, we left the room. Celebrity was very good in helping us once we connected with someone that could tell us what was going on. The offered us a new room, we declined as we had chosen this room two years prior to not have to move and to have the aft balcony for the Panama Canal. The did give us an Aqua class room to use until we could return to our room, and they kept in constant contact with us on the progress of our room. The issue turned out to be their fault and could have been avoided. They were working on the water system during the night and had the water shut off. When they turned it on again, they are supposed to do it slowly and let the pressure build. Instead, it was opened at full force and build pressure was it came flying down the pipes. Our room was at the end of the run, so when the water hit, it blew the pipe apart. We did not ask, but we were offered a very fair compensation for the inconveniences we endured, which was applied to a future cruise we had already booked. There was noro and the cruise cold/cough on all three cruises, however, it never got to the point that we were not serving ourselves in the buffet. On the turn-around in Buenos Aires everyone was required to leave the ship while they sanitized it. Celebrity offered us a free 4-hour city tour. We were not allowed back into our rooms until around 4pm. Everything was removed from the room that could be removed such as pillows, bed runner, glasses, fruit, ice bucket, etc. The amount of work required by the staff to sanitize the ship is incredible. As we were getting off in Miami, the whole process was going to be repeated and the day before they put up barriers in the buffet so that people could not serve themselves. We went up once to the outdoor movie area, but it was too cold to stay. Others told us that it was miserable hot, once we got into warmer weather. The furniture is out in the open, but coverage needs to be added to make this a useful area. We loved this cruise and the Infinity. Cruising has changed a lot over the years. We have learned to change and adapt so that the experience is still wonderful. Focusing on the great staff and not the dirty windows helps.

42 Days Antarctica to Miami; AMAZING!

Celebrity Infinity Cruise Review by woldridge

21 people found this helpful
Trip Details
  • Sail Date: February 2016
  • Destination: Antarctica
  • Cabin Type: Concierge Class 1
We believe a cruise is what you make of it and if something happens, it is all a part of the great adventure. Consequently, I chose to forget the negative reviews I had read about the Infinity, especially those that referred to dirty grout or patches of rust. Did I see these things on the ship? Yes…but it did not affect my overall cruise experience.

We are Elite Plus with over 1600 points, however we will never reach Zenith status, given that we are only a little over half-way there and are in our mid 60’s and early 70’s. We like longer cruises, so for this cruise we combined three cruises for a total of 42 days. We flew to Buenos Aires (don’t miss Iguazu Falls), sailed to Antarctica, back to Buenos Aires, then around the horn to Valparaiso, Chile, and finally through the Panama Canal to Miami. We were in room 7203, an aft C1, for the entire cruise.

This series of cruises is not port intensive. There are more sea days or scenic cruising days than there are ports of call. The only disappointment in the scenic cruising was cruising the Chilean Fjords, which turned out to be channels with fjords coming off these channels, but ones that we never entered. Regardless, the scenery was beautiful. Antarctica was amazing – a world for whites, greys, and blues. Because there was a storm above us, the captain decided to spend an extra day in Antarctica cruising Deception Island, an added bonus as the most amazing ice bergs were located here. In order to make this itinerary change, we arrived a day late to Port Stanley, Falkland Islands, and eliminated the port of Puerto Madryn. Consequently, we only step foot on land three times on this 14-day cruise. This was the only port we missed out of the 42 days of cruising.

We have been on the Infinity several times before. We love the Thalassotherapy pool, the giant aft balconies, and the wonderful staff. The spa café is great for a light breakfast or lunch and healthy smoothies that they are willing to make any way you want. The Martini Bar, though small compared to the “S” class ships, is a great place for a pre-dinner drink with a view, however the windows are one place where you will encounter dirty windows with rust stains on them. Café Bacio was a relaxing place to observe the scenery while enjoying a hot beverage. The promenade deck can be accessed just outside the café, so we would run out for a picture or two and then come back in to warm up.

We ate almost all of our meals in the main dining room with fixed early seating. Service was great on the middle cruise, average on the other two. The food is very good in my opinion, but if I do not have to cook it, I generally like it! The menus did repeat and we were pretty tired of them by the end of the cruise. Celebrity’s desserts are almost embarrassing, especially compared to years gone by. The lava cake is about the size of fifty cent piece, and much smaller than the scoop of ice cream that comes with it. By the last cruise we started skipping dessert and having coffee and dessert in Café Bacio where they have much better options. We went once to the Tuscan Grill and once to Qsine. Neither were worth the cost in my opinion. We use to go to Bistro on 5 once or twice on a cruise, but on this cruise, we did not go at all. The $10 charge is no longer worth what you get. We saw very few people in there, mostly staff

Our room was a standard C1, with the exception of the large balcony that held two loungers, 4 chairs and a table with plenty of room to spare. In the six weeks we were in this room the balcony windows were never washed. I did wash them got our Panama Canal transit as we had a group of people join us. Out room stewards (Pamela and Mario) were great and our assistant Sasa was outstanding. Concierge class is really nothing special now days. We got the sparkling wine on the first cruise and drank it. We sent it back on the second cruise, and it was not even offered on the third. The afternoon canapes require you to fill out a form daily that you want them, and you have to be in the room when they are delivered. We never had any, so I do not know what they are serving now days. When concierge class first came out there were flowers on the desk and in the bathroom, the towels were colored and thick, and there was a bath rug for the bathroom floor. Now days it is the standard towels, and one rose is delivered, but the card said it was from the Captain Club hostess. We had an issue with the safe and the heater (first too cold, then too hot, then just right), but they were fixed quickly with follow-up to make sure the issue was resolved.

One morning we woke up at 5:30am to a loud bang, followed by the sound of rushing water. When we opened our room door, there was water pouring from the ceiling, to the point it looked like we were on the back side of a waterfall. We called the front desk, and within 10 minutes there were several people outside our room trying to turn off the water. It took them several minutes to get the water stopped, and it only happened by turning off the water to all the floors above us. We were told to stay in our room, but by now our room was flooded with water pouring in from under the door was well as through all the lights and any other opening in the ceiling. Afraid of being electrocuted, we left the room. Celebrity was very good in helping us once we connected with someone that could tell us what was going on. The offered us a new room, we declined as we had chosen this room two years prior to not have to move and to have the aft balcony for the Panama Canal. The did give us an Aqua class room to use until we could return to our room, and they kept in constant contact with us on the progress of our room. The issue turned out to be their fault and could have been avoided. They were working on the water system during the night and had the water shut off. When they turned it on again, they are supposed to do it slowly and let the pressure build. Instead, it was opened at full force and build pressure was it came flying down the pipes. Our room was at the end of the run, so when the water hit, it blew the pipe apart. We did not ask, but we were offered a very fair compensation for the inconveniences we endured, which was applied to a future cruise we had already booked.

There was noro and the cruise cold/cough on all three cruises, however, it never got to the point that we were not serving ourselves in the buffet. On the turn-around in Buenos Aires everyone was required to leave the ship while they sanitized it. Celebrity offered us a free 4-hour city tour. We were not allowed back into our rooms until around 4pm. Everything was removed from the room that could be removed such as pillows, bed runner, glasses, fruit, ice bucket, etc. The amount of work required by the staff to sanitize the ship is incredible. As we were getting off in Miami, the whole process was going to be repeated and the day before they put up barriers in the buffet so that people could not serve themselves.

We went up once to the outdoor movie area, but it was too cold to stay. Others told us that it was miserable hot, once we got into warmer weather. The furniture is out in the open, but coverage needs to be added to make this a useful area.

We loved this cruise and the Infinity. Cruising has changed a lot over the years. We have learned to change and adapt so that the experience is still wonderful. Focusing on the great staff and not the dirty windows helps.
woldridge’s Full Rating Summary
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