NEVER Again! let me first start off by saying we were 6 Canadians who thought we'd give a different cruise line a chance. We have sailed 13 times prior with NCL , Royal and Celebrity but thought we'd try something different this time. We are all in our early 40's as well just to give you an idea. We were definetly the minority on the ship. The Announcements were made first in spanish and then in English but still garbled and hard to understand. All and i mean All of the entertainment on board was Spanish only. Which meant that any pool side games...night time entertainment or any goings on around the ship were Spanish only. just be sure you are aware of that going in. The food. Again compared to past cruises...The food was mediocre. We certainly didnt starve but it was nothing like the cruises we've been on in the past. Dinner seatings were 730 and 1030. Late by our standards but there was NO food anywhere between 330 and 730 pm. If you came back hungry from an excursion or the beach. Well too bad. No food available till dinner time! This would have to be the first cruise where you've ever heard me say "'Im hungry" Two seperate dinners our group barely ate as the meals were close to not edible. Drinks were again Mediocre. We had the supposive drink package? that was a joke! You had one beer to choose from . Miller lite. That was it. and one Slushie drink to choose from. Pina Coloda. In fact we asked for them to make our drink of choice into a slushy by adding ice and blending it and were told they werent allowed?? Noone went out of their way to make us happy ! Ship itself is old and run down. Our friends found a cockroach in their closet!!! the showers were mildewy beds uncomfortable Pool Deck. We woke up one morning to find blood on the deck. it appeared someone hurt themselves the night prior and it trailed from the pool deck into the elevator area and all over the railings. There was a staff member right there ...visible to her eyes but yet noone was cleaning it? we told 3 people. 2 hours later ...noone had cleaned it up! We finally told someone in a white suit how disgusting that was and insisting on someone cleaning it up! Even after clean up spots of blood were still seen on deck. Ashtrays always full. Glasses all over the table from the night prior Again not something i'm used to in the cruising industry Entertainment was a joke. I seriously questioned whether they asked the kitchen staff to come out and dance for entertainment. we bragged to our friends how great the entertainment on board cruise ships were and well lets just say we walked out after 30 min. Gave it a second chance night 4 and again walked out. Staff were generally okay. the guy that cleaned our room and our wait staff in the dining room were actually pretty amazing. they both spoke english and did their best to make our stay with them better. If it were not for the itineary and the group we travelled with this trip would have been a bust. But we made the best of it and came out with some great memories anyways. My advice. Book a NCL Royal Caribbean or elsewhere. Dont waste your time or money here

Pullmantur Monarch

Horizon Cruise Review by melpenford

65 people found this helpful
Trip Details
NEVER Again!

let me first start off by saying we were 6 Canadians who thought we'd give a different cruise line a chance. We have sailed 13 times prior with NCL , Royal and Celebrity but thought we'd try something different this time. We are all in our early 40's as well just to give you an idea.

We were definetly the minority on the ship. The Announcements were made first in spanish and then in English but still garbled and hard to understand. All and i mean All of the entertainment on board was Spanish only. Which meant that any pool side games...night time entertainment or any goings on around the ship were Spanish only.

just be sure you are aware of that going in.

The food. Again compared to past cruises...The food was mediocre. We certainly didnt starve but it was nothing like the cruises we've been on in the past.

Dinner seatings were 730 and 1030. Late by our standards but there was NO food anywhere between 330 and 730 pm. If you came back hungry from an excursion or the beach. Well too bad. No food available till dinner time!

This would have to be the first cruise where you've ever heard me say "'Im hungry"

Two seperate dinners our group barely ate as the meals were close to not edible.

Drinks were again Mediocre. We had the supposive drink package? that was a joke! You had one beer to choose from . Miller lite. That was it. and one Slushie drink to choose from. Pina Coloda.

In fact we asked for them to make our drink of choice into a slushy by adding ice and blending it and were told they werent allowed??

Noone went out of their way to make us happy !

Ship itself is old and run down.

Our friends found a cockroach in their closet!!!

the showers were mildewy

beds uncomfortable

Pool Deck.

We woke up one morning to find blood on the deck. it appeared someone hurt themselves the night prior and it trailed from the pool deck into the elevator area and all over the railings.

There was a staff member right there ...visible to her eyes but yet noone was cleaning it?

we told 3 people. 2 hours later ...noone had cleaned it up!

We finally told someone in a white suit how disgusting that was and insisting on someone cleaning it up!

Even after clean up spots of blood were still seen on deck.

Ashtrays always full. Glasses all over the table from the night prior

Again not something i'm used to in the cruising industry

Entertainment was a joke. I seriously questioned whether they asked the kitchen staff to come out and dance for entertainment.

we bragged to our friends how great the entertainment on board cruise ships were and well lets just say we walked out after 30 min.

Gave it a second chance night 4 and again walked out.

Staff were generally okay.

the guy that cleaned our room and our wait staff in the dining room were actually pretty amazing. they both spoke english and did their best to make our stay with them better.

If it were not for the itineary and the group we travelled with this trip would have been a bust. But we made the best of it and came out with some great memories anyways.

My advice. Book a NCL Royal Caribbean or elsewhere.

Dont waste your time or money here
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