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Our cruise on the Ruby Princess to Hawaii was great. Beautiful ship, competent and friendly staff, wonderful cabin stewardess (Arlene), professional shows (so popular you need to get to the theater a minimum of a half hour early to get a seat), lots of activities, very good food, interesting lectures and professional lecturers (Dr. Farr and others). The cruise director (Billy) was very entertaining and very competent. We were at sea on Easter Sunday, so they arranged an Easter interdenominational worship service that was very well done. Princess cruise line arranged our transfers form LAX airport to the ship and back and the transfer went as smooth as silk. Overall, it was really an extremely enjoyable 15 days. We loved the ship, we loved the crew, we loved the cruise experience, and we loved Hawaii. The downside came with the Princess arranged airline travel. Our airline tickets from Delta Airlines came with no seats assigned. We thought that was strange so we called and were verbally given our seat assignments, but no written confirmation. Again, we thought that was strange, but at least we had seats. When we got to the airport on our way to the Los Angeles, we ended up in different seats than what we had been told. When we returned to Los Angeles airport, after the cruise, we found out that we did not have confirmed seats and we would not get our seat assignment until our flight departure was announced at the gate. We were in “standby status”. We were shocked! So we had to stand in line at the boarding gate waiting for the airplane to arrive. It was about 20 minutes late. The line to get seat assignments had about 15 to 20 people in it and it got quite rowdy, as everyone was anxious that they would be left behind without a seat. We were lucky and got seats, mainly because we were persistent, maintained our place in line, as best we could, and talked to a couple of Delta agents at nearby stations who were gracious enough to keep us near the top of the standby list. We did get seats a few minutes before boarding. A number of people up-graded their tickets to first class and got on board. However, about 4 people were left at the gate without a seat. The flight home was great and we relaxed after finally getting on the plane. But we did have some anxious moments.

Great Cruise, Princess airline package problem

Ruby Princess Cruise Review by jpm45t

6 people found this helpful
Trip Details
  • Sail Date: March 2016
  • Destination: Hawaii
  • Cabin Type: Oceanview
Our cruise on the Ruby Princess to Hawaii was great. Beautiful ship, competent and friendly staff, wonderful cabin stewardess (Arlene), professional shows (so popular you need to get to the theater a minimum of a half hour early to get a seat), lots of activities, very good food, interesting lectures and professional lecturers (Dr. Farr and others). The cruise director (Billy) was very entertaining and very competent. We were at sea on Easter Sunday, so they arranged an Easter interdenominational worship service that was very well done. Princess cruise line arranged our transfers form LAX airport to the ship and back and the transfer went as smooth as silk. Overall, it was really an extremely enjoyable 15 days. We loved the ship, we loved the crew, we loved the cruise experience, and we loved Hawaii.

The downside came with the Princess arranged airline travel. Our airline tickets from Delta Airlines came with no seats assigned. We thought that was strange so we called and were verbally given our seat assignments, but no written confirmation. Again, we thought that was strange, but at least we had seats. When we got to the airport on our way to the Los Angeles, we ended up in different seats than what we had been told. When we returned to Los Angeles airport, after the cruise, we found out that we did not have confirmed seats and we would not get our seat assignment until our flight departure was announced at the gate. We were in “standby status”. We were shocked! So we had to stand in line at the boarding gate waiting for the airplane to arrive. It was about 20 minutes late. The line to get seat assignments had about 15 to 20 people in it and it got quite rowdy, as everyone was anxious that they would be left behind without a seat. We were lucky and got seats, mainly because we were persistent, maintained our place in line, as best we could, and talked to a couple of Delta agents at nearby stations who were gracious enough to keep us near the top of the standby list. We did get seats a few minutes before boarding. A number of people up-graded their tickets to first class and got on board. However, about 4 people were left at the gate without a seat. The flight home was great and we relaxed after finally getting on the plane. But we did have some anxious moments.
jpm45t’s Full Rating Summary
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Cabin Review

Oceanview
Cabin OC
Typical (small) very efficient, no draws, but plenty of shelf and hanger space. Arlene got us plenty more hangers. Small shower. Very comfortable bed. Quiet. Well maintained and clean. Enjoyed the view from the window. Stewardess was wonderful (Arlene).
Plaza Deck Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews

  • Blowhole Walking Tour
    Bus trip. The blow hole was very interesting. On the way to the blow hole we walk a gauntlet of many small crafts booths, souvenir shops and food places. Streets were muddy and the temperature was cool (60 degrees) and rainy. Ate some authentic tacos and enjoyed the day. Also toured the city and the old casino/resort. It was nicely preserved and interesting to tour. The people we met were very friendly and hospitable.
    View All 69 Blowhole Walking Tour Reviews
  • Hilo
    Rented a car. Big hassle. There was a Hula dance festival in Hilo and it was very congested. Lots and lots of ship's passengers renting cars and only one van. Round trip to agency took almost 40 minutes. Did not get our car till late morning. Also we were advised that the roads had a lot of construction and the rental agency told us we did not have enough time to see the attractions we were planning to go to. We stayed around Hilo, shopped downtown (nice farmers market and craft place), saw the sights nearby and then time was up.
    View All 545 Hilo Cruise Port Reviews
    View Cruise Critic's Hilo Cruise Port Review
  • Honolulu
    Excellent port to visit. Cruise terminal is right downtown and bus service is inexpensive and very good. We did a walking tour of high points downtown, bus to Pearl Harbor Memorial (you need to arrange for tickets in advance or take a tour), bus to Waikiki beach and back. Walked on the beach and stopped off to shop at Ala Mona center with dinner along the way. A very good day.
    View All 647 Honolulu Cruise Port Reviews
    View Cruise Critic's Honolulu Cruise Port Review
  • Kauai
    Rented a car and toured the island. Very beautiful. Saw waterfalls and beaches. Went to artist village and found some nice artwork. Shopped at center near the ship. A very nice and easy day.
    View All 518 Kauai Cruise Port Reviews
    View Cruise Critic's Kauai Cruise Port Review
  • Los Angeles
    No time for excursion. Princess Cruise line arranged airline travel and transfer to and from ship.
    View All 515 Los Angeles Cruise Port Reviews
    View Cruise Critic's Los Angeles Cruise Port Review
  • Whale Watching
    Saw several humpback wales with their calves very near the boat. On very large whale breached right near our boat -- spectacular sight! Walked around Lahaina, shopped, enjoyed the shaved ice while sitting under the large banyan tree watched the fishing boats come back in with their catch and had a great day.
    View All 57 Whale Watching Reviews