Riviera Review

4.5 / 5.0
782 reviews

a hugely disappointing experience from a company which normally gets high marks

Review for the Caribbean Cruise on Riviera
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Mr. Manhattan
10+ Cruises • Age 70s

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Additional details

Sail Date: Mar 2016
Cabin: Penthouse Suite

The mark of a good company isn't that it never makes a mistake. It's what it does when things go wrong.

We recognize that bad things happen to good companies. But good companies find a way to try and achieve a sense of satisfaction. How disappointing Oceania did not do this in case.

On this 14-day cruise, the noro-virus broke out one day after departure. The line, and ship, did many things right--the crew cleaned constantly and non-stop, extra medical professionals were brought aboard, quarantine procedures were put into place, and the "Code Red" protocol was rigorously followed.

Cabin Review

Penthouse Suite

the PH category is lovely, and the cabin crew works hard and diligently.

36 Helpful Votes
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