We gave P&O another go after last years nightmare and stuck to the same ship - Britannia. A huge mistake that has almost put us off every cruising again with P&O.
We booked way back in October and in December we're informed that P&O were "delighted" that the cruise would be joined by Ant & Dec for their Saturday Night Takeaway show and therefore we would be spending 2 days in Barcelona and Monte Carlo was cancelled.
P&O may have been delighted, most probably due to the vast sums of money they were being paid, but we the customers certainly weren't. We could have opted for a refund but were desperate for a holiday, and as we had a youngster, were unable to change to an alternative cruise due to the limited number of sea days allowed by law.
We were told that the swimming pools would be out of action part of the cruise which didn't affect us as we didn't plan on using them, however what we didn't plan for was the complete chaos and disruption caused during the first 7 days.
Not only were the pools out of action, but the main walkways were also out of bounds. With having a pram, this made navigation of the ship almost impossible as the corridors aren't wide enough for a pram/wheelchair to pass a room servicing trolley, which are out 24 hrs a day.
Every single day, we had to move these room servicing trolleys further down the corridor, just so we could simply get from one floor to another as there is no logic in the layout of this ship.
Lifts were reserved for ITV staff which was extremely infuriating as every time we tried to use one, if was full. With a pram, we didn't have the option of using the stairs unlike other passengers - most of which did, some didn't as they had a "blister".
The ONLY lift taking you from Deck 17 to Deck 18 (the Promenade deck) was out of action a number of days on the run meaning we, and others with prams & wheelchairs, were unable to access the prom for a stroll. The actual promenade is no more than an after thought on this ship, almost as though they forgot to add it until the end.
The HiPP Organic food that is meant to be provided consisted of out of date deserts and Spaghetti Bolognese. One day we were even offered Spag Bol for breakfast as there was nothing else available!
P&O really need to give this ship an overhaul as quickly as possible. A lot of regular cruises had nothing positive to say about the ship and if left in this way, they will be losing a lot of custom to other liners.
Embarking and Disembarking as usual at Southampton, were no issues at all.
The staff were delightful.
Entertainment felt more like a mix between 18-30 holiday and Butlins with kids being allowed to RUN all over the place at all times of the day and night.
Surprising nice once you get OFF the main street which is like Blackpool in the sun
Gorgeous city to explore rather than head to Rome with the crowds
Too much was focused on the Ant & Dec show
Lovely place when exploring on your own.
Its Southampton! Nothing other than a port terminal!