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Riviera Review

4.5 / 5.0
Editor Rating
691 reviews
81 Awards

The Good, the Bad, and the Norovirus

Review for Riviera to the Western Caribbean
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gee3wiz
10+ Cruises • Age 60s

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Sail Date: Mar 2016
Cabin:

Many cruises on other lines....first cruise on Oceania. And it will be the last. The good: very good food, a beautiful ship and pleasant dining room staff. The bad: long and disorganized embarkation and disembarkation, l-o-n-g wait for a stateroom, no attendant even showed up the first night until late evening to check on us, surly and aloof support staff...especially guest relations, the pillows and robes smelled of old sweat...even after we requested they be swapped out, a DVD lending program....really?....in the age of On-Demand on other ships.

And now for the Norovirus. This ship has had numerous previous breakouts including one right before we sailed. Had we been able to cancel in time, we would have. We sanitized EVERYTHING in our stateroom with special peroxide wipes and remained hyper-vigilant about washing our hands and sanitizing before eating at the sanitizing stations outside every eating area.....only to watch other guests walk right by and ignore them. This is something Oceania could do, like Celebrity does, to be certain people take this precaution out of courtesy to others. We escaped the illness, only to learn the next cruise after ours was hit again.

There is a serious issue here which needs addressing. Yes, the food was very nice and the ship was a "luxury" vessel, but it was not worth the extra cost. It's a lot to pay to be surrounded by crew who act like they dislike their jobs and couldn't care less if you are enjoying your stay. Spend your money elsewhere.

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