Disorganised staff lost us three days of shore trips and no apology. Extremely dismissive attitude: 'don't worry you'll get your money back at the end. (In USD at a very poor rate).
Money back is not the issue. A trip to the Great Wall, one of the prime reasons for going, was thrown away by the crew because of bad management
A botched embarkation left all passengers stranded for over a day, being herded like cattle and given a stale sandwich and a bottle of water as lunch. Pushed from one place to another without explanation or apology.
Very well kept by cabin staff
Guide put too much in and the group was hurried from one place to the next.
Excellent guide and good tour.
Very beautiful and interesting