Disorganised staff lost us three days of shore trips and no apology. Extremely dismissive attitude: 'don't worry you'll get your money back at the end. (In USD at a very poor rate).

Money back is not the issue. A trip to the Great Wall, one of the prime reasons for going, was thrown away by the crew because of bad management

A botched embarkation left all passengers stranded for over a day, being herded like cattle and given a stale sandwich and a bottle of water as lunch. Pushed from one place to another without explanation or apology. Read more