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We've cruised with Royal Caribbean, Carnival and Holland American. We were anxious to take a cruise with Celebrity because of the great ratings for their ships & cruises. Unfortunately, we were UNDERWHELMED. Our balcony cabin was much smaller than other lines we sailed on, but the bathroom was spacious. I'd rather have more cabin room than bathroom space! Service from staff was fair - nothing to write home about - with the exception or our Concierge specialist. She was phenomenal. Many of the general staff did not speak or understand English very well. When had made special requests far in advance of boarding which were not honored. It was necessary for us to call the desk several times to request distilled water, additional towels and an extension cord when this had been requested months in advance. Also, the first water that was brought to our cabin was not distilled. Food was fair with the exception of our last evening meal at the specialty restaurant Luminae. Luminae's food and service was heads above the rest. The shows were entertaining and fun. Water areas were enjoyable and the spa was good. Another disappointing issue was the nickel & diming of guests for access to certain food areas & other amenities. My in-laws had booked a Royal Suite and 3 additional Aqua Class suites and we (Aqua Class cabins) were turned away from specialty areas when we joined our Royal Suite in-laws. This is tacky and ludicrous. Spend over $30k and you can't get your family member a specialty coffee? We enjoyed our excursions - moonlight zip lining; sailing; beach day. Although booking them was painful as the online reservation system was not working properly and I ended up calling to speak directly to a reservation specialist who said they were having continued trouble with the system. All in all, I was not impressed and am wondering how Celebrity Silhouette achieves such high ratings. We won't return.

Sorely disappointed.

Celebrity Silhouette Cruise Review by bluewaterslover

7 people found this helpful
Trip Details
We've cruised with Royal Caribbean, Carnival and Holland American. We were anxious to take a cruise with Celebrity because of the great ratings for their ships & cruises. Unfortunately, we were UNDERWHELMED. Our balcony cabin was much smaller than other lines we sailed on, but the bathroom was spacious. I'd rather have more cabin room than bathroom space! Service from staff was fair - nothing to write home about - with the exception or our Concierge specialist. She was phenomenal. Many of the general staff did not speak or understand English very well. When had made special requests far in advance of boarding which were not honored. It was necessary for us to call the desk several times to request distilled water, additional towels and an extension cord when this had been requested months in advance. Also, the first water that was brought to our cabin was not distilled.

Food was fair with the exception of our last evening meal at the specialty restaurant Luminae. Luminae's food and service was heads above the rest. The shows were entertaining and fun. Water areas were enjoyable and the spa was good.

Another disappointing issue was the nickel & diming of guests for access to certain food areas & other amenities. My in-laws had booked a Royal Suite and 3 additional Aqua Class suites and we (Aqua Class cabins) were turned away from specialty areas when we joined our Royal Suite in-laws. This is tacky and ludicrous. Spend over $30k and you can't get your family member a specialty coffee?

We enjoyed our excursions - moonlight zip lining; sailing; beach day. Although booking them was painful as the online reservation system was not working properly and I ended up calling to speak directly to a reservation specialist who said they were having continued trouble with the system.

All in all, I was not impressed and am wondering how Celebrity Silhouette achieves such high ratings. We won't return.
bluewaterslover’s Full Rating Summary
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Cabin Review

AquaClass
Cabin A2
Cabin was smaller than other cruise lines. Bathroom was largest we've experienced, but I'd rather have the cabin space. Also thought the balcony was small for the class of cabin
Penthouse Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews