We are regular cruisers and MCS Orchestra Caribbean cruise was not a good experience on so many levels. Hassle on embarkation to disembarkation. Lots of in your face high pressure selling from the moment we stepped on board to the end of the cruise. As bad as the high pressure that one gets in the street markets of the Dominican Republic. Those who have been there will understand what we mean.
Internet so slow that it was very expensive and absolutely useless. Very expensive clock ticks away while you waste time trying to get your web pages with no success at the end. Rating one out of ten.
Food was well below standard that we have had from other cruise companies. Rating four out of ten.
Entertainment far to repetitive, e.g. For 15 days cruise, Three nights shows of Grease, two of Michael Jackson, etc. no Cabaret on far to many nights . The few shows that were not repeats that we did see were of an excellent standard but because they were far to short and repeated it was disappointing. Because of this we only give an overall rating of four out ten. Other choices of entertainment were also repetitive, boring and just average.
As English travellers we were also overburden with large very noisy French. There was no sensitivity in seating couples on large tables with large groups of non-English speaking guests. It was the same for nearly every breakfast and lunch. For dinner, we as a sociable couple were placed alone on a table set for four every evening except one. Dining experience was a poor three out of ten.
The cruise consisted of long stays at poor ports and very short repeated stays at the best resorts. We only went on a few excursions because the they were excessively expensive. About twice the amount that we had paid on other cruises. The ones we did take were poor and we found we could do far better making our own way. The amount disembarkation and embarkation of passengers at nearly every port was unbelievable and there whole cruise made it seem like we were on a Caribbean Ferry rather than an enjoyable cruise, especially the last three days of the cruise. Rating for journey and places visited, four out ten.
To be quite honest, extraordinary rare we were pleased to be going home and because of our experience on this trip we certainly will not be booking again with MSC. Our overall rating grudgingly is a four out of ten.
When we embarked we had to carry our own baggage to our room because we were simply abandoned by a member of staff.
It's a shame we feel this way because the ship was very grand, the waiters were very attentive and the cabin was what we expected. Management need to seriously look at why so many people we spoke to on this holiday felt the same level of dissatisfaction.
Plenty of negative reviews are posted which shows the poor standards.
Could have been cleaner, dust in some areas were for the entire trip. Had to chase for room make-up. Reception person contacted by my wife was unhelpful and rude.