We are not so-called 'veteran' cruisers. This is our fourth trip, and the first aboard Celebrity. Before we booked this cruise - from Valparaiso, Chile through the Canal to Miami, I read a number of the Cruise Critic reviews of Celebrity and of the Infinity. And, I'm confused.
Some have been very enthusiastic, but a fair number have been critical of the Infinity experience --- and our cruise was a delight. I've read that some felt the ship was not in good shape after it's renovation lay-up last fall. We found the ship spotless - on the decks, the pool area, the dining rooms/buffets, the cabins - everywhere we went!
A number have been critical of the cabins. Ours was a delight. Granted we were in 'ocean view' on deck 2, and you'd think we might have something to criticize. But, our cabin was spotless, efficiently laid-out, easy to get around in, and our attendants did a great job and always responded to our needs.
We found the entertainment very good, both in the theater and in the other venues throughout the ship.
We did NOT find that the ship appeared 'crowded' as mentioned in some reviews. There were a lot of folks around the pools, but we always found a spot.
The food was good! In the Ocean View grill/buffet, in Trellis dining room, in the Tuscan Grille (altho they need to be more Italian cuisine driven-rather than steakhouse driven) and at the pool grill.
The staff throughout the ship was efficient, pleasant, helpful and always responded quickly to our requests.
One criticism I do have is that the ship's shore excursions are usually over-priced (common to all cruise lines) and we booked several excursions - 'off-ship' which were great and cheaper. And, as a part of that... Celebrity has to find another port in Ecuador other than Manta, which we felt was a very disappointing stop.
But...we found a number of fellow passengers who have sailed a dozen or more cruises and who have sailed with Celebrity before. They have all been very happy with that experience.
And, so are we! The ship with 2-thousand passengers (and we sailed full) was a perfect size and a perfect experience.
So, I'm still confused by some of the comments. But, we would sail on the Infinity again, in a heart-beat!
Spotless, efficiently laid-out, bed was comfortable, the A/C worked well, the large porthole was fine, the bathroom is better laid-out appears bigger than it is.
Would have given this a much, much higher rating, because the temple ruins are fascinating, but it took us two hours, a shuttle bus from the ship, then a taxi (in horrible Lima traffic - normally apparently) and then another tour shuttle bus from downtown hotel to get us to the 'real' tour bus. Ugh. Viator must come up with a better plan....
No review. We only took the hop on-hop off bus in Santiago.