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This was the third cruise for both my wife and me. All three have been on Holland America ships. Embarkation: The process went smoothly as expected. We had one hiccup somewhat of our own doing where our two children, 9 and 11, both had low grade fevers. It took about 20-30 minutes to get a ships doctor into the processing area to evaluate our kids before boarding, but we'd probably wait that long in a typical clinic. Once we were cleared to board, our room was ready and clean. Service: I need to qualify that we made a number of requests that go beyond the ordinary for a cruise crew to accommodate. Our son has numerous food allergies. On the first day or two, they struggled to come up with food that avoided his allergens that he would eat. After they got the hang of it, though, they came up with numerous options, even desserts that he could have. They made sure we had the menu for the next day and could preorder. The wine steward had a new puzzle for the kids to figure out every night which made them feel special among a typically older clientele. Beverage service by the pool took a bit longer than we remembered from our previous cruise aboard the Eurodam. Requests for extra towels were answered in just a few minutes. One evening, our son got sick in the room and the room stewards were there within 5 minutes to clean up. In room dining orders were on-time. A request for an extension cord for my CPAP was fulfilled almost immediately. The barista at the Explorer's Cafe could remember both our names and our "usual" within a couple of days. When she'd see us in other areas of the ship, she knew our names. One of the dining officers not only got us into the upscale Pinnacle Grille (after being told they were booked), but was able to make arrangements so our kids could eat with us, stating "it's the least we can do". We had a few billing issues that needed to be disputed after the trip and a dress my wife sent off for cleaning had to be sent back. Otherwise, we felt the service was up to HAL par. The shows we attended were all great, from the "On Tour" group to the juggling comedian...or comedic juggler if you prefer. Half Moon Cay was again our favorite stop and all aspects went according to plan including our clamshell rentals, food and beverage. Grand Turk was the least favorite of our stops which also included Amber Cove in the Dominican (our stop in Key West was canceled due to a weather related situation). Amber Cove is beautiful and our excursion to Ocean World is one we will always remember. Communication was stellar. We never felt like we didn't know what was going on and the captain and cruise director went into technical detail as to why we could not leave Amber Cove until about 13 hours after our scheduled departure due to gale force winds perpendicular to the ship, which exceeded the ships crosswind maneuvering component. We had a beverage package included in our trip and never did see an unexpected charge for a beverage. I read another review about the fitness center being just a set of non-adjustable Precor machines. The fitness center had everything my fitness center at home has...free weights, treadmills, steps, floor mats and more than enough machines for a full workout. All-in-all, it was an excellent cruise with only a few things that prevent me from a full 5-star rating. Multiple HAL employees felt compelled to assist with our son's food allergy situation and our ad hoc requests were all taken care of. We felt very "at home" as repeat HAL cruisers and we put a deposit down for our next HAL cruise.

Overall; Excellent As Expected

Nieuw Amsterdam Cruise Review by BigSioux

8 people found this helpful
Trip Details
  • Sail Date: March 2016
  • Destination: Eastern Caribbean
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
This was the third cruise for both my wife and me. All three have been on Holland America ships.

Embarkation: The process went smoothly as expected. We had one hiccup somewhat of our own doing where our two children, 9 and 11, both had low grade fevers. It took about 20-30 minutes to get a ships doctor into the processing area to evaluate our kids before boarding, but we'd probably wait that long in a typical clinic. Once we were cleared to board, our room was ready and clean.

Service: I need to qualify that we made a number of requests that go beyond the ordinary for a cruise crew to accommodate. Our son has numerous food allergies. On the first day or two, they struggled to come up with food that avoided his allergens that he would eat. After they got the hang of it, though, they came up with numerous options, even desserts that he could have. They made sure we had the menu for the next day and could preorder. The wine steward had a new puzzle for the kids to figure out every night which made them feel special among a typically older clientele.

Beverage service by the pool took a bit longer than we remembered from our previous cruise aboard the Eurodam. Requests for extra towels were answered in just a few minutes. One evening, our son got sick in the room and the room stewards were there within 5 minutes to clean up. In room dining orders were on-time. A request for an extension cord for my CPAP was fulfilled almost immediately. The barista at the Explorer's Cafe could remember both our names and our "usual" within a couple of days. When she'd see us in other areas of the ship, she knew our names.

One of the dining officers not only got us into the upscale Pinnacle Grille (after being told they were booked), but was able to make arrangements so our kids could eat with us, stating "it's the least we can do". We had a few billing issues that needed to be disputed after the trip and a dress my wife sent off for cleaning had to be sent back. Otherwise, we felt the service was up to HAL par.

The shows we attended were all great, from the "On Tour" group to the juggling comedian...or comedic juggler if you prefer.

Half Moon Cay was again our favorite stop and all aspects went according to plan including our clamshell rentals, food and beverage. Grand Turk was the least favorite of our stops which also included Amber Cove in the Dominican (our stop in Key West was canceled due to a weather related situation). Amber Cove is beautiful and our excursion to Ocean World is one we will always remember.

Communication was stellar. We never felt like we didn't know what was going on and the captain and cruise director went into technical detail as to why we could not leave Amber Cove until about 13 hours after our scheduled departure due to gale force winds perpendicular to the ship, which exceeded the ships crosswind maneuvering component.

We had a beverage package included in our trip and never did see an unexpected charge for a beverage.

I read another review about the fitness center being just a set of non-adjustable Precor machines. The fitness center had everything my fitness center at home has...free weights, treadmills, steps, floor mats and more than enough machines for a full workout.

All-in-all, it was an excellent cruise with only a few things that prevent me from a full 5-star rating. Multiple HAL employees felt compelled to assist with our son's food allergy situation and our ad hoc requests were all taken care of. We felt very "at home" as repeat HAL cruisers and we put a deposit down for our next HAL cruise.
BigSioux’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
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Ages 7 to 9
Ages 10 to 12
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VF
Other than a couple of broken hardware pieces on the cabinets, all was up to snuff.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews