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We thought we would give FO a second chance having cruised with them before. We tried an inside cabin for the first time as it was only two nights. We have cruised many times before and know what is normal this time we were disappointed mainly with embarkation/disembarkation, the food & food service. We use a disability scooter and normally have no problems getting on and off but the "ramps" were step/ramps and very steep, like they set up on the wrong deck. See photo. Staff helped with the scooter but my mobility impaired wife made herself totally breathless and exhausted and her inhaler was not effective by the time she got to the top, boarding staff were not interested so we went to customer services to advise of the problem for disabled persons, but again staff not interested and just said would put note on our file. The menus were uninspiring and the general restaurant service was organised chaos and totally disjointed. For example one person was serving tea & coffee and then you had wait while you hoped to flag down a separate milk person and then try and find the very rare toast person who appeared to have cold toast only. The breakfasts were very slow and food was cold. Many of the staff (There were exceptions) appeared totally disinterested and had the attitude I have only seen of people working their notice out or with very low morale. One in particular, we will call him Mark was ineffectual in seating people, making them wait unnecessarily while he showed others further down the line tables, the restaurant was virtually empty at the time, a jack of all trades wiping tables, serving drinks & toast and never a hand clean seen. The entertainment was OK and there were also late shows, when you had to be up very early the next day. There seemed very little to do during the day unless you wanted to play cards. Some loved the personal service that the smaller ships appear to provide but you can foster that on the big ships also and there is far more to do, its personal preference but the experience will not be repeated.

Mediocre Experience

Balmoral Cruise Review by BaldEagle100

5 people found this helpful
Trip Details
We thought we would give FO a second chance having cruised with them before.

We tried an inside cabin for the first time as it was only two nights.

We have cruised many times before and know what is normal this time we were disappointed mainly with embarkation/disembarkation, the food & food service.

We use a disability scooter and normally have no problems getting on and off but the "ramps" were step/ramps and very steep, like they set up on the wrong deck. See photo.

Staff helped with the scooter but my mobility impaired wife made herself totally breathless and exhausted and her inhaler was not effective by the time she got to the top, boarding staff were not interested so we went to customer services to advise of the problem for disabled persons, but again staff not interested and just said would put note on our file.

The menus were uninspiring and the general restaurant service was organised chaos and totally disjointed. For example one person was serving tea & coffee and then you had wait while you hoped to flag down a separate milk person and then try and find the very rare toast person who appeared to have cold toast only.

The breakfasts were very slow and food was cold.

Many of the staff (There were exceptions) appeared totally disinterested and had the attitude I have only seen of people working their notice out or with very low morale.

One in particular, we will call him Mark was ineffectual in seating people, making them wait unnecessarily while he showed others further down the line tables, the restaurant was virtually empty at the time, a jack of all trades wiping tables, serving drinks & toast and never a hand clean seen.

The entertainment was OK and there were also late shows, when you had to be up very early the next day.

There seemed very little to do during the day unless you wanted to play cards.

Some loved the personal service that the smaller ships appear to provide but you can foster that on the big ships also and there is far more to do, its personal preference but the experience will not be repeated.
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Cabin Review

Superior Inside
Cabin G 6035
OK but single "T" shape beds, plenty of storage. Bathroom adequate but worn with sink chipped.

Liquid soap was very pleasant.
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