We did not pay much attention to reviews about MSC Musica until after we already booked a cruise and got quite upset in our choice of MSC, but still hoped for better experience with them. Yet, we were prepared for average (or even below average) cruise experience...
HOWEVER, we were struggling to find any flaws! My husband and I are still quite surprised that people had anything to complain about. We were a family of 4 - my husband, I and our two little boys, plus our nanny. Our family traveled a lot and we saw a lot of amazing places around the world and stayed in many excellent 5* hotels and resorts. We also had an excellent cruise from Australia to New Zealand a few years ago with different cruise company.
So, MSC was our 2nd cruise. We had two lovely balcony cabins which were very nice and clean. Service and food in the restaurant was excellent. Waiters were always nice, smiling and making all efforts to entertain our kids. Our 3-year old has lots of allergies. He was fully taken care of by one of the greatest waiters Michele. He and our son became such great friends, that on our last night our boy cried when he realised that he would not see Michele again. Food was delicious - the only thing that I would not bother to order is salad.