Celestyal Majesty Review

3.5 / 5.0
0 reviews

Such a Disappointment! Choose a Different Company and Ship! Terrible!

Review for the Mediterranean Cruise on Celestyal Majesty
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heart of England
First Time Cruiser • Age 30s

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Sail Date: Feb 2016

So many errors and complaints! Don’t know where to start! I would never recommend going with Thomsons to anyone! They don’t want to know if you have a ruined holiday they will just fob you off! Like they did us! They don't care of your happy or not!

• Major Safety Hazard! Cigarette Smoke coming out of the air-conditioning. They didn’t want to know. Due to staff smoking on Level 2! Also smelt it really bad at the top of the stairs level 3 coming from level 2! This was the first observation I noticed when I boarded the ship on day 1 and throughout our week! Staff obviously smoking on level 2 which breaches fire safety regulations! They Tried to cover it up by spraying air freshener in the middle of the night in the corridor! Also blamed my neighbours! The neighbouring cabins complained too and they blamed it on our cabin! Putting everyone on the ship at risk.

• Fobbed Off even when I written to head office to report it!

Cabin Review

Cabin inside plus twin

Dirty!

Noisy! Constant noise and banging all night! Couldn't sleep even with ear plugs in!

Smoke coming out of air-conditioning! Horrible!

Cabin on level 3 Above staff level 2!!

Right at the front of the ship. Not good if it's rough at sea, like being on a rollercoaster in bed at night, fell over a few times, it was very rough at sea.

Inside cabin wouldn't recommend it would have been nice to look out a window and see what the weather is like!

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