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The trip was really two parts- booking and then the cruise itself. Booking and customer service after booking was awful. Everything got screwed up: names, air deviation schedule, beginning port, all took more time than they should have to correct. Agents were almost to a person, unhelpful. Principal complaint was when we booked air deviation for Marseilles planning to arrive three days early with my daughter who would not be on the cruise. We planned on staying in Marseilles and meeting the tour on sailing day at the airport as we took our daughter for her homeward flight. Late in the game we were told no transfers although we paid extra for deviation. Cruise line stated it was policy. Off to a poor start. We were upgraded to the Columbus Suite which was great. Few details: TV worked only for music, but not a problem. Overall service on the ship was very good and they generally accommodated my wife's special needs. Food was good but about like other river lines. On board activities were limited because of tours but evenings had several entertaining performers. Public areas were the Peppermint Lounge forward and the small Captain's Lounge off the stern. Very little service there. Frankly, I found the itinerary and passing scenery pretty boring. We loved Avignon where I was an 18-year-old GI in 1946, and also Lyon. But passing scenery was very industrial and lots of nuclear plants we were told. We took only two tours, not realizing the tours were mostly pretty strenuous, but those tours were excellent with a high point an organ concert in an old medieval cathedral. Our air arrangements were adequate with two stops and short connection times but we managed with wheelchair pushers who knew the shortcuts. Having sailed on 4 Viking river cruises and one AMA, I would rate Vantage below those two, primarily because of the initial attitude of customer service. Another factor didn't bother us, but a number of cabins, even suites had no hot water on the whole trip, and it was the first trip of the season. Also, tips are deducted and are 20 Euros p/p, which was too high.

The Good, Bad and the Ugly

River Discovery II Cruise Review by BobnDonna

10 people found this helpful
Trip Details
The trip was really two parts- booking and then the cruise itself.

Booking and customer service after booking was awful. Everything got screwed up: names, air deviation schedule, beginning port, all took more time than they should have to correct. Agents were almost to a person, unhelpful. Principal complaint was when we booked air deviation for Marseilles planning to arrive three days early with my daughter who would not be on the cruise. We planned on staying in Marseilles and meeting the tour on sailing day at the airport as we took our daughter for her homeward flight. Late in the game we were told no transfers although we paid extra for deviation. Cruise line stated it was policy. Off to a poor start.

We were upgraded to the Columbus Suite which was great. Few details: TV worked only for music, but not a problem. Overall service on the ship was very good and they generally accommodated my wife's special needs. Food was good but about like other river lines. On board activities were limited because of tours but evenings had several entertaining performers. Public areas were the Peppermint Lounge forward and the small Captain's Lounge off the stern. Very little service there.

Frankly, I found the itinerary and passing scenery pretty boring. We loved Avignon where I was an 18-year-old GI in 1946, and also Lyon. But passing scenery was very industrial and lots of nuclear plants we were told. We took only two tours, not realizing the tours were mostly pretty strenuous, but those tours were excellent with a high point an organ concert in an old medieval cathedral.

Our air arrangements were adequate with two stops and short connection times but we managed with wheelchair pushers who knew the shortcuts.

Having sailed on 4 Viking river cruises and one AMA, I would rate Vantage below those two, primarily because of the initial attitude of customer service.

Another factor didn't bother us, but a number of cabins, even suites had no hot water on the whole trip, and it was the first trip of the season. Also, tips are deducted and are 20 Euros p/p, which was too high.
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Cabin Review

Cabin 405
Huge TV, only opening window as covered by curtain which had to be held up to see out. That was ok since it was cold outside. Cabin location was perfect and the unique elevator performed after some lessons in its operation