This was our first cruise, and I have to say that I had some reservations about taking one. I didn’t know if I’d like being “trapped” on a ship, not able to go where I wanted, but after seven days on the MSC Divina, I have to say that I was mostly impressed and had an enjoyable and relaxing vacation.

Website / Customer Service (phone) – Our initial impression of MSC was with their website. We wanted to book a trip, but were unable since the website kept crashing. After several attempts, we just booked it through [a travel agency]. After booking the trip, we wanted to book a massage package. The wording on the MSC website was unclear and we had several questions. Calling customer service twice, the phone rang for over 20 minutes, and finally we just left our number for a callback. They did call back a few days later, but once again, a few days later, when we had another question, we did not want to go through this entire process once again. We also had trouble booking the massage package with the website, which kept crashing.

Initial Impressions – We arrived an hour and a half before departure, and I’m not sure if we had arrived earlier if we would have received more information, but I found that we had a lot of questions that we just had to figure out ourselves. A simple packet with FAQ’s would have greatly helped answer questions like, “Where do we pick up our drink packages?”, “Where is our restaurant?”, and “How do we book our massages?” Read more