First off I would like to say that this was my first cruise and my wifes 11th and I was very excited and looking forward to this trip for months and then this all happened.

Check in took 2.5 hours as their computers were down, so we were herded under a shelter to wait in line as it was raining very hard, all guest luggage was put onto trollies but were left out in the rain, everyone's bags got soaked and clothes as well, we tried our best to dry them but went to our first dinner in damp clothing. Because all our clothes were wet in the case for so long they got a musty smell so we used the ships laundry service and it took 2 full days to get the clothing back, needless to say, I was in the same shirt for three days, I wasn't happy. I had to buy shirts in Haiti just to get bye.

We decided to buy the drink package for myself but not for my wife as she only had the occasional drink, the front desk made a mistake and put the drink package on sharons card and not mine so I was still being billed. The next day I went back to the front desk and told them and was told, it did not matter as the cards were linked together that I would not be billed. Happy about this I went back to my vacation at the bar. Later that night I checked the bill on the tv in our room and of course it was not fixed. So for a third time I went back to the front desk and explained again. They then corrected the problem and the drink package was put on my card. I also asked at this point about the charges for those drinks as they never should have been on there in the first place, the front desk manager agreed and removed the charges. The next day I checked our tv account again and found that the charges had been removed and then put back on again. So of course, now for a fourth time, I had to go back to the front desk and ask what was going on? as you can imagine, by this point I am very frustrated and lining up for a half our every day to fix the same problem over and over was annoying. I was told that the charge was put back on by the bar manager and I would have to speak with him. They called him down and I had to explain myself to him just like I did every other day to the front desk staff, and yes now that he knew the situation and what error was made he then took off the charges again. Read more