First off I would like to say that this was my first cruise and my wifes 11th and I was very excited and looking forward to this trip for months and then this all happened.
Check in took 2.5 hours as their computers were down, so we were herded under a shelter to wait in line as it was raining very hard, all guest luggage was put onto trollies but were left out in the rain, everyone's bags got soaked and clothes as well, we tried our best to dry them but went to our first dinner in damp clothing. Because all our clothes were wet in the case for so long they got a musty smell so we used the ships laundry service and it took 2 full days to get the clothing back, needless to say, I was in the same shirt for three days, I wasn't happy. I had to buy shirts in Haiti just to get bye.
We decided to buy the drink package for myself but not for my wife as she only had the occasional drink, the front desk made a mistake and put the drink package on sharons card and not mine so I was still being billed. The next day I went back to the front desk and told them and was told, it did not matter as the cards were linked together that I would not be billed. Happy about this I went back to my vacation at the bar. Later that night I checked the bill on the tv in our room and of course it was not fixed. So for a third time I went back to the front desk and explained again. They then corrected the problem and the drink package was put on my card. I also asked at this point about the charges for those drinks as they never should have been on there in the first place, the front desk manager agreed and removed the charges. The next day I checked our tv account again and found that the charges had been removed and then put back on again. So of course, now for a fourth time, I had to go back to the front desk and ask what was going on? as you can imagine, by this point I am very frustrated and lining up for a half our every day to fix the same problem over and over was annoying. I was told that the charge was put back on by the bar manager and I would have to speak with him. They called him down and I had to explain myself to him just like I did every other day to the front desk staff, and yes now that he knew the situation and what error was made he then took off the charges again.
Food: The one thing I had heard about cruising was that the food was amazing, we found the very first night fantastic, I don't think I had ever had prime rib that tender, simply awesome and the service was excellent. It went down hill from here though. Every other piece of beef was tough or loaded with fat, we found ourselves ordering another dinner or just going to the buffet. One of our nights we went to Chops Grille, my wife ordered the fillet mignon and I had the 12oz strip loin, hers was a little tough and mine was like leather, I had a steak knife but felt like I was using a butter knife, I ate 1/4 of the steak and called the waiter, I told him that I could not eat this, he then said "I will tell him, and what can I get you for desert" I said another steak would be nice, so he handed me the desert menu, we ordered desert and left without eating it as both our appetites were gone.
We did enjoy the breakfast buffet in the windjammer, and if you liked your scrambled eggs with the texture of vanilla pudding then you would have loved it or if you liked your sunny side up eggs undercooked then this was the place for you. Other than the eggs I did enjoy the rest of their food, and I really liked all the fresh buns, very nice.
Music: This would have been great if we had it everyday. Instead we got tennis, yes I said tennis, EVERY DAY!! When out on deck all you heard every day was the sounds of two men grunting as they hit the ball with their tennis rackets. The big screen played tennis or football with the volume on every day. No music at the bars or the pool, just tennis. There was a live band on two of the days out at the pool, and on those days, once the band had finished about 5 songs, the DJ would play music till they came back, but once they were done, so was the music.
The only time people on our ship got to dance and listen to music was when we were in port and parked beside another ship that was playing music. This was an onboard joke at the bars after awhile, because it did not feel like a vacation on board at all without music. I guess if I was a tennis lover, this would have been a dream vacation.
My wife kept telling new people we would meet on the first and second day that this was my first cruise, and all said the same thing "you are going to love it" by day 5 and 6, those same people were saying to me, "don't let this sour you on cruising, its normally much better than this". For awhile I was just thinking that it was me, that maybe cruising just wasn't for me, but after speaking and making so many new friends I found that everyone was disappointed in some way, shape or form.
Upon arrival to Haiti I was up early, 6am, excited to pull into port, I had just opened the patio door to the balcony when the engines made a weird sound and a large plume of thick black smoke poured over the back of the ship and completely engulfed our balcony, I honestly thought the ship was on fire it was that bad, our room smelled of diesel fumes for the next couple of hours. I asked one of the cleaners if there was a problem with the ship and was told no. But clearly over the next two days we were running on one engine only. I asked the front desk about the smoke and was told this was normal. I said normal to fill a room with thick black smoke and laughed. Later on in the trip they shut the elevators down for a test on an emergency generator (or so they said) I sat on my balcony listening to the engine trying to start and watching for more think black smoke, there was some smoke but once it was running again the smoke went away and we were now clearly running on two engines. If we did lose an engine I understand not to tell the passengers so they don't panic, but to tell me that black smoke in my room was normal, well that's just laughable.
When we got back we complained to Royal Caribbean and they offered us a $250 voucher for each of us that we must use by the end of the 2016 or it expires. So what they are saying is, "spend another $4200 with us and we will give you $500 off".
This to us does not feel like RC really cares about its customers and we will never travel with them again.
very nice, large room, huge balcony, kept very clean by staff, our room was great with an awesome view of the ocean and ports
Was going to book through the cruise till we found out that the cruise charges $100 per person, but if you just go and buy tickets at the tour its only $20 per person, that's just disgusting that the ship rips you off that much, glad we didn't fall for their scam
$160 for a bed on the beach, with private waiter and lunch. We thought we were paying for all of this, so we thought it was a good deal. Turns out that everyone gets the lunch and we had to share our waiter with everyone else, so it was quicker to walk to the bar than wait for the waiter. Ripoff. though the bed was nice and kept the sun off our heads, but still I would not have paid $160 for a bed for 4 hours, don't do this! they have lounge chairs with umbrellas on the beach for free, if only we had of known lolView All undefined undefined Reviews
walked and shopped, really nice port
Very nice town in the port, walked and shopped and ate in a beach restaurant, loved it