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Britannia Review

5.0 / 5.0
Editor Rating
990 reviews
4 Awards

Awful Experience

Review for Britannia to France
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First Time Cruiser • Age 40s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2016

We have just returned from a 2 night "Taster" cruise that was originally booked for Bruges, however due to the recent attacks, the destination changed to Le-Harve. This was OK with us as it was more about what holiday life on a ship would be like as this was our first cruise experience before we think about booking a longer 2 or 3 week holiday.

On the back of this experience, I would not return to P&O. As with a lot of other passengers, we were considering booking a cruise as our main holiday and thought this would be a good way to try things out. Although the ship itself is great, clean, plenty of space in public areas, the whole experience from check in to disembarkation was one of the worst examples of customer service and service delivery I have experienced.

Check in staff - Can’t recall one of them cracking a smile. When you board and go through security, our cards were snatched out of our hands before we could present them and then were pointed to a queue to join with as little enthusiasm and engagement as possible. Its difficult to give further examples of the poor service level as there simply wasn’t any. Remember, this is supposed to be a taster cruise.... a chance to sell and promote a product and this is the first experience we have.

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