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Britannia Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
961 Reviews

Really Disappointed Cruise

Britannia Cruise Review by Lhumes22

17 people found this helpful
Trip Details
  • Sail Date: Mar 2016
  • Destination: the British Isles & Western Europe

Our first cruise and we were very disappointed with the service , really terrible, the ship and the food brillant but the service was terrible and it really let P&O 's reputation down. This morning the service at the Penisular the waiters were so unhelpful and they were so ignorant , really really bad! I have got nine years travel experience and I have thought highly of P&O thinking it usually it's a five star but it was more like a three star . My mum and dad have been on cruises before and they said this was the worst! My Mother in law also came with us and she travelled with Thomson's and she said Thomson's was much better.

Waiting this morning to come home we were treated like cattle , queueing . Why do we aka us British people put up with it and why should we ? Also there was hen and stag do's on there which kind of lowered the tone of the cruise also . I would never go on a P&O cruise again and I would never travel with a British cruise company again . American's deliver the best customer service and they won't put up with bad service like queueing and having to ask for a refill of tea and coffee etc , that should be part of the amazing service of a 5 star company !!! The waiter actually tutted when we asked for a refill and he leant across my Mum to give us a glass of orange juice , we also asked for a jug of water this morning and was told this was not possible only glasses. I have never complained about bad service but i really do feel P&O do need to listen to their customers and work on this feedback . We did wonder if P&O have just shipped in temp staff so that the normal

Staff would have time off as the 14 night Ant and Dec Saturday night takeaway trip

Today . It was just awful!!! A lot of people like us tried this cruise as a taster cruise to see if they liked it , I can't see the conversion rate being high after today's / this weekends terrible service .

Lhumes22's Full Rating Summary
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Cabin Review

Cabin Balcony cabin D131

Cabin was good and the maid was really lovely.

Port & Shore Excursion Reviews


The check in was really slow and very dis organised .

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