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Cruising is expensive. This cruise line needs to realize that many people who would like to cruise need to take a working holiday to do so. This means that we need good, reliable and high speed internet. Today hotels provide this as a routine amenity. Where does this cruise line get off charging $500USD for unlimited service during a 17 day cruise that made watching paint drying look fast? If you purchased unlimited (as I did) you could, if lucky, get a couple of hours of connection between 4 and 5 am. No Skype, no attachments unless you had an hour to watch and hope it went through. Ridiculous! Offering a paltry refund when faced with a complaint just does't cut it. Suck it up and get with today's passenger needs. Second complaint is the cruise line sponsored tours. Getting on and off the ship is a nightmare if tenders are involved. Nothing is staggered so a hoard of passengers stumble and bumble there way off the ship as staff try to get onto the ship against the passenger flow. Madness! Either get the passengers off before or after the crew get on, or go to their work stations, or forget ship sponsored tours. As if that isn't enough the tours are overpriced junk. The cruise line presumably gets a cut on sales so they should ensure that these tours are jam-packed and value laden. Unlike the ones we suffered through where delays in arriving meant we were told, "sorry too late for that" without any refund offered. My advise - don't book through the ship it is a waste of money and cruise passengers are being fleeced. On a positive note, our cabin staff were great. We were in 2150 and there are criticisms about the noise from the floor above. Yes, there was some but it was rare and we did not find it too irritating. We like to chill out on our verandah for most of the cruise so we spend a lot of time there. Also the view from the back is so great that it's worth the compromise.

GET WITH THE PROGRAM; TIMES ARE CHANGING

Celebrity Solstice Cruise Review by Geraldine1

15 people found this helpful
Trip Details
Cruising is expensive. This cruise line needs to realize that many people who would like to cruise need to take a working holiday to do so. This means that we need good, reliable and high speed internet. Today hotels provide this as a routine amenity. Where does this cruise line get off charging $500USD for unlimited service during a 17 day cruise that made watching paint drying look fast? If you purchased unlimited (as I did) you could, if lucky, get a couple of hours of connection between 4 and 5 am. No Skype, no attachments unless you had an hour to watch and hope it went through. Ridiculous! Offering a paltry refund when faced with a complaint just does't cut it. Suck it up and get with today's passenger needs.

Second complaint is the cruise line sponsored tours. Getting on and off the ship is a nightmare if tenders are involved. Nothing is staggered so a hoard of passengers stumble and bumble there way off the ship as staff try to get onto the ship against the passenger flow. Madness! Either get the passengers off before or after the crew get on, or go to their work stations, or forget ship sponsored tours.

As if that isn't enough the tours are overpriced junk. The cruise line presumably gets a cut on sales so they should ensure that these tours are jam-packed and value laden. Unlike the ones we suffered through where delays in arriving meant we were told, "sorry too late for that" without any refund offered. My advise - don't book through the ship it is a waste of money and cruise passengers are being fleeced.

On a positive note, our cabin staff were great. We were in 2150 and there are criticisms about the noise from the floor above. Yes, there was some but it was rare and we did not find it too irritating. We like to chill out on our verandah for most of the cruise so we spend a lot of time there. Also the view from the back is so great that it's worth the compromise.
Geraldine1’s Full Rating Summary
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Cabin Review

Cabin 2150
Cabin was fine. Nothing special but OK.
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