This was the first half of the 2016 world cruise. The main problem was the entertainment staff. There was very little organised activities, and those that were were aimed at 6 year olds! These included a craft activity of making rubbings of a dollar to remember you had been to the USA. Initially there were in excess of 50 plus wanting to do a craft activity, at the end of the leg there were three - the same activity was repeated every leg of the cruise. There was so little to do that hundreds wanted to join the beginners Bridge class, but obviously they could not take that number. Likewise line dancing and ballroom dancing classes. There was ONE film in the afternoon of the first leg - Crocodile Dundee, 30 Years old!!! In the evenings the Dance Troupe were not considered up to standard to do a public performance.
In the theatre at night ships officers, entertainment staff, ON CALL medical staff were all taking seats while passengers stood.The publicised details of lecturers, etc, bore little resemblance to who turned up. The biggest disappointment was the failure to honour the time spent in the ports of call. Booked ships tours were given preference, resulting in one case with us only being allowed off for 2 hours. We queued for an hour at San Francisco to get off and then were told the mooring was insecure and we could not get off. A day of cruising through the New Zealand Sounds was completely missed out, and the other was done in the dark. We could list a problem at most of the supposed ports of call. At Port Canaveral we had to go through immigration off the ship, and then wait in a freezing cold room with nothing to drink or eat, for five plus hours. On complaining we were told it had taken over six hours on other occasions.
Staff were repeatedly rude to passengers. However the Indian and Philippine staff were brilliant. We paid £14,000 for this cruise and have been promised £700 of a future cruise!
Original cabin had horrendous noise in the middle of the night, despite consultation prior to booking - DEEP CLEANING as Cunard worried they would not meet US standard of cleanliness inspection. Second cabin - horrendous vibrations all day and night, a problem reported by many people. Toilet flooded early morning, again a problem experienced by others.
Cabin Stewards were wonderful but over worked