Celestyal Crystal Review

4.5 / 5.0
241 reviews

Fantastic Trip; Mediocre to Poor Ship

Review for Transatlantic Cruise on Celestyal Crystal
6-10 Cruises • Age 70s

Rating by category

Value for Money
Public Rooms

Additional details

Sail Date: Nov 2015

We decided on this re-positioning cruise from Europe to the Caribbean as it was something we hadn't done before. The price for the suite (stateroom no. 6000, Presidential suite, Venus Deck) was very competitive and we booked before reading any reviews.

We should have read the reviews before hand and we would have been better prepared.

We boarded in Genoa which was a bit of a farce as the staff were sending people up to the first floor and then telling them that boarding was on the ground floor. The majority of the passengers were in their later years and the escalators weren't working which wasn't a very good 1st day experience. Checking in on the ship was OK but with only approx. 80 guests we wouldn't expect any different. There was a bit of confusion about the ship's currency. Previous information (internet) had given the currency as CAD or EUR and when we arrived we were told it was USD.

Cabin Review

Cabin Presidential suite

Stateroom no. 6000, Presidential suite, Venus Deck

The stateroom lovely with a roomy bathroom with a bath, seperate bedroom and living room, and a very large terrace (with jacuzzi) at the front of the ship. If it hadn't have been for the repairs that had to made during the first few days, the suite would have been perfect. Loose light fittings, cupboard doors and drawers which opened and closed with the movement of the ship, noisy ventilation, loose taps and sharp edges round the jacuzzi and the broken wooden railing and screw sticking through it on the terrace. The repairs were made quickly due to the attention and excellent service from the stewards. The only problem we had after that was after the Cuba Cruise passengers boarded in Jamaica - approx. 400 guests. This was when the toilet flushing system started to have problems. The vacuum system just isn't up to standard.

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