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Caribbean Princess Review

4.0 / 5.0
Editor Rating
2698 reviews
1 Award

Worst Customer Service; Ship and Rooms in Poor Maintenance

Review for Caribbean Princess to the Caribbean
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First Time Cruiser • Age 30s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2016

Cruise ship was in poor maintenance, toilets constantly backed up, rusty and dirty balcony. Blanket had brown stains on it, the television was placed such that the remote did not work properly, the buffet was lousy, particularly the breakfast selection. Two of our three destinations were cancelled, one due to engine trouble with the ship.

But by far, the worst aspect of the cruise, was the customer service. Easily the worst customer staff I have ever had the misfortune of experiencing. Constantly making promises that were never met, claiming supervisors/management would be in contact with us concerning our issues. None of these things ever happened.

The only compensation given for all these issues was a paltry $50.00 credit, and a credit towards a future cruise booking, which we won't be using. Apparently their idea of compensation for such a poor experience is the customer giving them more money. Company and staff refused to take ownership of any of the problems, and the story was different depending on which person you spoke to. We will be booking all of our future cruises with a different cruise line.

Cabin Review

Port Reviews


Private beach with an open bar. The only enjoyable part of the cruise.

70 Helpful Votes

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