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Cruise ship was in poor maintenance, toilets constantly backed up, rusty and dirty balcony. Blanket had brown stains on it, the television was placed such that the remote did not work properly, the buffet was lousy, particularly the breakfast selection. Two of our three destinations were cancelled, one due to engine trouble with the ship. But by far, the worst aspect of the cruise, was the customer service. Easily the worst customer staff I have ever had the misfortune of experiencing. Constantly making promises that were never met, claiming supervisors/management would be in contact with us concerning our issues. None of these things ever happened. The only compensation given for all these issues was a paltry $50.00 credit, and a credit towards a future cruise booking, which we won't be using. Apparently their idea of compensation for such a poor experience is the customer giving them more money. Company and staff refused to take ownership of any of the problems, and the story was different depending on which person you spoke to. We will be booking all of our future cruises with a different cruise line. The only positive parts of the cruise were that embarkation and disembarkation from ports of call were very easy and went quickly.

Worst Customer Service; Ship and Rooms in Poor Maintenance

Caribbean Princess Cruise Review by bcsjr

7 people found this helpful
Trip Details
  • Sail Date: March 2016
  • Destination: Caribbean
Cruise ship was in poor maintenance, toilets constantly backed up, rusty and dirty balcony. Blanket had brown stains on it, the television was placed such that the remote did not work properly, the buffet was lousy, particularly the breakfast selection. Two of our three destinations were cancelled, one due to engine trouble with the ship.

But by far, the worst aspect of the cruise, was the customer service. Easily the worst customer staff I have ever had the misfortune of experiencing. Constantly making promises that were never met, claiming supervisors/management would be in contact with us concerning our issues. None of these things ever happened.

The only compensation given for all these issues was a paltry $50.00 credit, and a credit towards a future cruise booking, which we won't be using. Apparently their idea of compensation for such a poor experience is the customer giving them more money. Company and staff refused to take ownership of any of the problems, and the story was different depending on which person you spoke to. We will be booking all of our future cruises with a different cruise line.

The only positive parts of the cruise were that embarkation and disembarkation from ports of call were very easy and went quickly.
bcsjr’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Shore Excursions
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