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Riviera Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
691 Reviews

Quarantine of the Seas

Riviera Cruise Review by rherak69@yahoo.com

45 people found this helpful
Trip Details
  • Sail Date: Mar 2016
  • Destination: the Eastern Caribbean
  • Cabin Type: Penthouse Suite

We received a email one day before cruise that our boarding would be delayed 1 hour because the ship had experienced the norovirus on the previous cruise and they were going to sanitize the ship.

After two days a sea, the ship had 119 passengers and 3 crew members sick. The cruise was scheduled for 10 days but we were informed on the 7th day that the ship would return to Miami for a more extensive sanitizing.

During the 8 painful days of cruising:

1. We were subjected to constant sanitizing of all surfaces on the ship including tables, chairs, railing, elevators, elevator buttons.

2. With so many crew members sanitizing, dinning and bar service was terrible. Meals came late and not all people at the table were served at the same time.

3. We had delays at ports due to the port authorities issues with a contaminated ship at their port.

4. With so many people quarantined in their room, you had to show your room key to enter the dinning room.

This ship should have never left port. Oceania's response, 25% off the cruise with an additional 25% off the next cruise. We should have received more. Additionally, the staff on the ship was rude and impatience to hear any complaints.


rherak69@yahoo.com's Full Rating Summary
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Cabin Review

Penthouse Suite
Cabin PH1 1039

Personnel did their best.


Port & Shore Excursion Reviews


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rherak69@yahoo.com
1 Reviews Written
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