Experienced cruisers with 16 total, 9 on NCL. Married couple 68/67 years old.
We had previously cruised on the Breakaway in July 2013 to Bermuda, and were not pleased.
Service was poor, waiting lines for everything, and overcrowded public areas. We agreed to avoid her, and probably all high-passenger ships, in the future.
Since then, we have only sailed on mid-sized ships (2000-2200 passenger range).
In 2014 and 2015, it was NCL Jewel, Gem, and Dawn and we had great times on each.
*****Breakaway - New York to Florida and Bahamas - March 6-13, 2016.*****
Restaurant service ranged from excellent to non-existent.
Entertainment was greatly reduced from our last Breakaway cruise in 2013.
Variety and quality at Garden Buffet has been diminished noticeably.
Even Cagney's has declined.
Attention to detail is missing.
We never received our little Gold Latitudes gifts: no pins, no Godiva chocolates.
Television controls were hit or miss, despite two separate service calls to the cabin.
Wi-Fi speed was slow but tolerable, but surely not worth what they charge.
If you are ordering a steak anywhere but Cagney's, also order a much sharper knife than the standard issue.
Topsider Grill was never open the whole week.
The Cruise Director (Dan-Dan) is barely adequate.
Wait staff is largely untrained.
Many meals were delivered wrong, or incomplete, and often cold.
I had to flag a waiter or busboy every time my water glass was empty.
Even a $60 bottle of wine was "serve yourself, we're too busy".
At Cagney's on Sunday night, we had a great waitress, good food, and we thought we were in for a terrific week. Unfortunately, that first dinner was also the best.
On Thursday, also at Cagney's and also with a 7:30 reservation, the waiter was totally incompetent. If I were in charge, I would have him dispensing hot dogs at the Sabrett cart. He has no business serving in a fine restaurant.
Teppanyaki was entertaining and the staff were all very pleasant.
The food at La Cucina was very good.
The Burn the Floor dancers were fun and their work well-polished.
The crowding and delays we endured on our first Breakaway cruise were largely removed.
Bigger is not better.
Breakaway 2016 vs. Breakaway 2013 is marginally better, but still not good.
I should have known better.
Fool me once, shame on you. Fool me twice, shame on me.