First time with Celebrity. My 10th + CRUISE We're FL residents, luggage, parking at Port, (expensive, but convenient) boarding at noon, a non event. Arriving at our room my bag had already arrived, but my partner's bag was not delivered yet We went and enjoyed a typical albeit very mundane buffet lunch. After a familiarity stroll around the ship we returned to our room.. Her bag nowhere in sight. A call Customer Assistance only to receive a what was to be an all to familiar message, "we are busy helping other passengers ..... please hold." Ten minutes on hold still no pick up!! We troll the halls for a room steward and finally found one. 4 1/2 hours after we arrived and only after we'd been underway for 30 minutes the message is no worry we'll find your bag, this happens all the time. Not to us is doesn't, ever never and I have one unhappy lady in a claustrophobic room. Finally one female steward took personal responsibility and sometime after 6PM her bag was delivered to the stateroom #1649. Baggage tag intact no reason for a delay in delivery was provided.

Only a few problems remained She's 5ft and the rod in the closet has got to be more than 6ft 6 inches high. She couldn't reach to hang her clothing. (not that there were sufficient hangers in the room.. They only were delivered after dinner. Room service - breakfast on the balcony has always been a favorite.. It only Took 4 days to convince the room service porter that our coffee required half and half or milk as specified and a sweetener of any sort. Croissants deserve preserves and butter all as requested on the menu. Disappointing, but nothing compared to the dinners being consistently served either cold or lukewarm at best... skillfully prepared and presented plates do not make up for cold food. YUK except for dining at Murano

We tried Celebrity this trip anticipating an upscale cruise is what we envisioned not a Carnival booze cruise. In spite of repeated complaints to Customer Service and our Rm Stewards our neighbors SMOKED and partied loudly on their balcony every day from 4PM until they went to dinner. Read more