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This is one way to get to Cuba - which is still challenging for Americans. The People to People program and the on-board entertainment were very good. 1. The system for on boarding was VERY disorganized - and no one was there was competent to answer questions. I blame this on Celestyal Cruises. It was very unclear what paper work and extra costs would be charged. Jamaica charges an exit fee. You need a Cuba Visa. etc. The Cruise Line could put a little more effort into explaining the process. Rate this a 1 star for disorganization. 2. Cruise Director - nice guy - but TWICE did on-board announcements for 15 minutes in 5 languages that TOTALLY interrupted two of the People to People lectures. Thanks a lot. How about you coordinate that? Also - stop the upwelling - buy - buy announcements - THEY Are not appreciated. 3. Cabin - 1 star. - Drawers were falling off and would not shut. Moldy carpet. 4. Cleanup crew - 1 star. She kept wanting to come in and "do her thing" when I wanted to be in the room - this happened at least 4 times. 5. Food - and Dining - 1 star. - The cooks work hard - but very little variety and most meats and fish were very over cooked. Cold coffee by the pool. Also - only milk - no soy or cream available. No options if you can't have dairy. If you buy the All Inclusive - they do not have enough bar tenders 6. Entertainment - 4 stars - they were very good. 7. Crew staff - most nice - but as someone else noted the Greek staff seem to have an attitude - but when asked for help with the visa - the Prosser was very rude and the wine steward was also rude. 8. Excursions - they need more explanation - how long they will be - what is available and not available, etc. 9. WIFI - 10.00/HOUR - serious rip-off. 10. Pressure washing the swimming pool during dinner hour - not a nice idea. Not very considerate.

CUBA Celestyal Cuba People to People

Celestyal Crystal Cruise Review by MishaG

24 people found this helpful
Trip Details
  • Sail Date: March 2016
  • Destination: Cuba
This is one way to get to Cuba - which is still challenging for Americans. The People to People program and the on-board entertainment were very good.

1. The system for on boarding was VERY disorganized - and no one was there was competent to answer questions. I blame this on Celestyal Cruises. It was very unclear what paper work and extra costs would be charged. Jamaica charges an exit fee. You need a Cuba Visa. etc. The Cruise Line could put a little more effort into explaining the process. Rate this a 1 star for disorganization.

2. Cruise Director - nice guy - but TWICE did on-board announcements for 15 minutes in 5 languages that TOTALLY interrupted two of the People to People lectures. Thanks a lot. How about you coordinate that? Also - stop the upwelling - buy - buy announcements - THEY Are not appreciated.

3. Cabin - 1 star. - Drawers were falling off and would not shut. Moldy carpet.

4. Cleanup crew - 1 star. She kept wanting to come in and "do her thing" when I wanted to be in the room - this happened at least 4 times.

5. Food - and Dining - 1 star. - The cooks work hard - but very little variety and most meats and fish were very over cooked. Cold coffee by the pool. Also - only milk - no soy or cream available. No options if you can't have dairy. If you buy the All Inclusive - they do not have enough bar tenders

6. Entertainment - 4 stars - they were very good.

7. Crew staff - most nice - but as someone else noted the Greek staff seem to have an attitude - but when asked for help with the visa - the Prosser was very rude and the wine steward was also rude.

8. Excursions - they need more explanation - how long they will be - what is available and not available, etc.

9. WIFI - 10.00/HOUR - serious rip-off.

10. Pressure washing the swimming pool during dinner hour - not a nice idea. Not very considerate.
MishaG’s Full Rating Summary
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