Braemar Review

Disappoitments all round

Review for the Southern Caribbean Cruise on Braemar

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Feb 2009
Cabin: Balcony Suite

Travel Arrangements

Outbound Journey The police closure of the A14 for 6 hours due to heavy snow resulted in our missing the Stansted flight to Miami and subsequently being unable to join the ship as planned. We fully accept this was our responsibility, however......... Unbelievably, Fred Olsen did not appear to have a clear protocol in place to handle such occurrences and support offered by the company was negligible. We had to make our own arrangements to fly out to pick up the ship at her first port of call.

The whole experience was horrendous -the head office staff were most defensive - afraid any show of sympathy or offer of help could be interpreted as admission of liability. When they eventually offered some travel options, the cost for the same flights we had sourced ourselves was some £200.00 more expensive than we had paid.

Cabin Review

Balcony Suite

Cabin BS

The cabin was tired looking, although it was a decent size. nice balcony. Awful sunbeds. Limited wardrobe space. Nice tioletries, you also get a bathrobe and slippers which is useful.. The cabin is ocated right at the end of the ship (next to the owners suite) this meant that we felt the movement of the ship more than midships in rough seas. The air-conditioning was broken on our arrival, a repair was carried out but only to the point that it was on. The thermostat had no effect; blankets had to be used to manage the temperature.

3 Helpful Votes
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