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Marina Review

4.5 / 5.0
Editor Rating
720 reviews
37 Awards

Rude Destinaton Team, Very Poor Excursions, Boring Atmosphere Onboard

Review for Marina to the South Pacific
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StefanM
10+ Cruises • Age 40s

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Additional details

Sail Date: Dec 2015
Cabin: Concierge Level

Being experienced cruise guests, we were very disappointed by our first Oceania cruise. The atmosphere on board was boring, we felt being treated like bank accounts, which are debited by every staff contact.

Worst was our experience with the very rude Excursion Team: They failed to refund a ticket and behaved very unprofessional when we complained. Even our complaint by mail to the CEO of Oceania was turned away by a secretary after one month delay.

Except the tours on Peninsula Valdez and the Falkland Islands, the excursions were of intolerably low quality. Especially in Punta Arenas and Puerto Chacabuco the tour guides made an impression of unskilled pupils, barely capable of speaking English, and their only explanations were reading the signs along the way aloud. Taking into account the extremely overpriced fees for the excursions (i. e. USD 200 for 3 hours walking tour per person), this is unacceptable.

Cabin Review

Concierge Level

Convenient, quiet, with a small balcony, safe, TV nice bathroom, hard-working staff.

Port Reviews

Stanley

Although the ship was the whole day in port, we had only one hour time to spend in the penguin colony. The transfer was in small buses and Jeeps.

Ushuaia (Tierra del Fuego)

Very expensive. Nice railway trip at Fin del mundo. Short walk in the National Park.

Punta Arenas

Very expensive. The guide was barely capable of speaking English. We did only a short walk in the forest.

Puerto Montt

The trip to the Volcano was nice, we got a great view. The guide gave a lot of explanations. At the end we had a mediocre lunch and lost a lot of time in the city.

Buenos Aires

We love Buenos Aires! We enjoyed nice restaurants and shopping. The embarcation took a long time.

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