As a first time cruiser without having any other shipping line to compare with I would have to say there a few things that could be improved.

-Food/Service: Overall the service from all staff was very good, food in the Sapphire dining room was of a good standard, however my husband and a friend both had a slightly rare roast lamb meal and both contracted food poisoning from it, this is known as both were ill for a few days after and my friends husband and myself were not ill at all. If it was a gastro bug (as the staff stated) then one can expect to come down with it when sleeping and sharing a room with our partners.

-Safety: Staff need to address the sea conditions and the effect it may have on the family swimming pools, as I had to leap from my sun lounge to rescue a small child who was drowning (2ft under). The next morning the pool was closed when in fact it should have been closed the afternoon before. NB: this ship does not have any Lifesavers. Perhaps a spa could be converted to a water fountain for the small children to use as the pools DO NOT have a childrens wading area that is safe. Read more