Have to say. OCEANIA, honestly made our holiday " the holiday from hell..."
Understand the NORO outbreak & the measures taken to help.
At any time did they do try to make our life more comfortable or help.
No staff. to busy applying wet chemicals, no Concierge lounges, no cooking class, no art classes, no gym class..
try 15 min for a cup of coffee then another 15 for the staff to return with cream, so you need to start over again..so you can imagine all the other services
Cabin service was delayed, They were to busy washing wall..
Canyon Ranch manager fumigating the walls.. Nice sight when your thinking of enjoying a day in spa..
If your going to apply this, then bring more staff on..
Food service was a joke... Hate at dinner or place settings? you needed to trip someone..
First time ever, I bought liquor & snacks for the cabin. Easier then dealing with this floating science lab& MIA staff
staff had gloves & mask's. Never once were we asked? Wonder, if they kept saying the chemical applied was safe? why were they wearing these??? makes me wonder.
best was to come in St. Marteen, the local health authority said, we could not leave the ship, finally after hours of delay we could.
Only to come back to the Captains announcement he decided to go back to MIAMI and cut the cruise short for our health.. (was not the captains decision, it was the CDC) sailing get back ASAP.along with the Port of Nassau saying we could not come ashore.
Then to come back to all land staff,customs agents, ports etc.. wearing masks again..as we were leopards,
transferred to numerous hotels .. for the balance of our stay.
So I ask is 25% refund enough?
1) no ammenties
2) cruise was bad from the start from the previous cruise outbreak,
3) no service?
4) no additional services
5) being exposed to chemicals daily?
6) every day was something else take away?
7)trip cut by 30%
8) hotel stay only paying for breakfast, not other meals as they should as if we were on board the ship?
9) no staff to busy cleaning..
In closing, i do understand the health & reasons why this was being done.. I have no problem with this.
I do have have a problem, they did nothing to accommodate us during the time on board, help us or compensate the passengers...
25% is more a insult.. again...