Veendam Review

4.0 / 5.0
0 reviews

Terrible , but we booked again

Review for the Western Caribbean Cruise on Veendam
User Avatar
MrChefDave
10+ Cruises • Age 70s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms

Additional details

Sail Date: Jan 2016
Cabin: Large Outside Stateroom (fully obstructed views)
Beach Free Nice to relax at
Clear Water
Relaxing on the boat
Sign when we are walking
Beach from walk from ship to port. Cannot get to easily.
Port $$$ Beer

This cruise started off pretty normal we have been Holland America cruisers for awhile. We took this cruise just to relax after the Holidays and do nothing but relax.

What I would like to in include in this review is my Holland America Satisfaction survey but it appears that I cannot easily import it. So:

We left Tampa fro KeyWest. after leaving Key west we smelled sewage in our hall way and the temperature was very warm. We informed the front desk and the temperature was fixed. The odor remained. The was no odor in our cabin. The following morning we were in a sea day and upon returning from breakfast we saw our neighbors moving out. Thats when the issues started. They explained that during the night gray water sewage was streaming into their cabin soaking carpets and everything. That was the smell. We were in the cabin next door. So the ship started rebuilding the cabin. This went on until the last day of our cruise. Numerous calls to the front desk to different people who did not talk with each other discussions with the people doing the work in the room like pulling out the old carpet and furniture. cleaning, fans running etc. Everyone was polite but no satisfaction. We were offered another room for ONE night at 9PM but did not want to move at that hour. We told our travel agent and contacted HAL customer support who sent me a copy of my survey. We then were going to explain our situation to the president of HAL but then found out that Connor in Customer service worked for the president. So I really don't know what will happen as a result of my review.

Cabin Review

Large Outside Stateroom (fully obstructed views)

Cabin HH

As expected. Furniture appeared worn, but clean everything worked.

Port Reviews

Key West

Last time I was to Key West was before the cruise ships got there. Not at all the same. Not layed back all geared to tourists.

Banana Coast (Trujillo)

Nice walk up the hill to town, good info from tourism folks ashore. Cheap 2.00 beer

Costa Maya

Much too commercial

8 Helpful Votes
previous reviewnext review

Find a cruise

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.