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This was without doubt the worst cruise we have ever been on. We have cruised the Caribbean on 7 previous occasions with other cruise lines, typically in balcony cabins or sometimes a suite, so do have a reasonable knowledge and comparative benchmarks. On checking in we were informed that the cabin we had booked 18 months in advance and paid for, had been changed !!!!! We were allocated to a lower deck and an inferior forward cabin with a restricted view. MSC had clearly been overbooking with the cabin we had booked being occupied by somebody joining the cruise at an earlier port. This cruise is essentially 2 one week cruises starting in Guadeloupe or Martinique, on week going north and returning to the embarking port with the second week - from both back to back ports going south. This is essentially to board predominantly local indigenous passengers for a one week cruise to the other islands on the itinerary. These passengers were supplemented with passengers flown in mainly from France and some from Germany. There were few UK passengers, all of whom we spoke to would never cruise with MSC again. The main restaurants food and service was fine. The buffet facility was reasonable but the staff service and replenishment was poor, inattentive and at times surly. At key times the facility was extremely overcrowded. requiring multiple walks around the seating to find somewhere to sit and eat your meal. Drinks are expensive - NO very expensive. A UK £5 max price bottle of wine was being charged @ 26 Euros with 15% service added to everything. 8.5 Euros pppn service charge was automatically added to on board accounts, however this was removed when requested at checkout. The main theatre entertainment seemed initially good, until you realised the show was essentially the same every night under a different theme with a colour change of costume. We gave up after 4 nights. The identical show was repeated for the second week of the cruise. Port visits were poorly timed - St Kitts for instance allowing only about a 5 hour visit. Martinique and Guadeloupe port stays were extended to facilitate MSC's embarkation and disembarking requirements with no facility for returning passengers to re-board the ship. We had to join a circa 600 boarding passengers queue - lasting about 1.5 hours to get back on the boat in Guadeloupe - it was chaotic. If you have booked the mirror image of this cruise for this Caribbean season, cancel if you can. If you can't 'manage your expectations'

Cancel if you can.

MSC Orchestra Cruise Review by kezmark

10 people found this helpful
Trip Details
  • Sail Date: January 2016
  • Destination: Caribbean
This was without doubt the worst cruise we have ever been on. We have cruised the Caribbean on 7 previous occasions with other cruise lines, typically in balcony cabins or sometimes a suite, so do have a reasonable knowledge and comparative benchmarks.

On checking in we were informed that the cabin we had booked 18 months in advance and paid for, had been changed !!!!! We were allocated to a lower deck and an inferior forward cabin with a restricted view. MSC had clearly been overbooking with the cabin we had booked being occupied by somebody joining the cruise at an earlier port. This cruise is essentially 2 one week cruises starting in Guadeloupe or Martinique, on week going north and returning to the embarking port with the second week - from both back to back ports going south. This is essentially to board predominantly local indigenous passengers for a one week cruise to the other islands on the itinerary. These passengers were supplemented with passengers flown in mainly from France and some from Germany.

There were few UK passengers, all of whom we spoke to would never cruise with MSC again. The main restaurants food and service was fine. The buffet facility was reasonable but the staff service and replenishment was poor, inattentive and at times surly. At key times the facility was extremely overcrowded. requiring multiple walks around the seating to find somewhere to sit and eat your meal.

Drinks are expensive - NO very expensive. A UK £5 max price bottle of wine was being charged @ 26 Euros with 15% service added to everything. 8.5 Euros pppn service charge was automatically added to on board accounts, however this was removed when requested at checkout.

The main theatre entertainment seemed initially good, until you realised the show was essentially the same every night under a different theme with a colour change of costume. We gave up after 4 nights. The identical show was repeated for the second week of the cruise. Port visits were poorly timed - St Kitts for instance allowing only about a 5 hour visit.

Martinique and Guadeloupe port stays were extended to facilitate MSC's embarkation and disembarking requirements with no facility for returning passengers to re-board the ship. We had to join a circa 600 boarding passengers queue - lasting about 1.5 hours to get back on the boat in Guadeloupe - it was chaotic. If you have booked the mirror image of this cruise for this Caribbean season, cancel if you can. If you can't 'manage your expectations'
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Cabin Review

Cabin 10075
Cramped. Poor bathroom and shower facilities
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