We flew to Port Louis Mauritius to board the Costa NeoRomantica. On arrival after overnight flights and taxi journey we were met in a marquee by crew members. A welcome drink or wet towel would have made us feel welcome. We had our passports taken and were told they would be returned at the end of the cruise. We boarded the ship and as our onboard card was in our cabin which was not accessible for another hour were directed to the lift and told to go to deck 10 for the buffet. On leaving the lift we discovered the restaraunt cannot be reached on deck 10, you need to go up or down a level to reach that end of the ship. As we left 2 weeks later they were still sending guests to 10.
It seems that all Costa are interested in is your money they make no effort to provide an enjoyable experience on this ship.
Buffet restaraunt juice is a sugary cordial. Cereals of the cheapest kind. For the first time in 50+ years of travelling I struggled to find something to eat and I am not a fussy eater. Free tea and coffee available. The only time of day it is.