we went on this cruise thinking it was wheelchair friendly the staff were very rude the only person that helped us was the cleaner I had to get my partner off the ship by myself twice as there was no one to help nearly lost him overboard.the lifejacket drill was a joke,when you hear a certain noise you must go to your cabin an retrieve your life jacket do not use the lift then she spotted my partner an said I surpose you will have to .we couldn't get in the pools as they are 5 foot7 one end and 6 foot the following end an the steps are in the deep end.the disabled cabin was worse the only way you could tell it was disabled there was a seat in the shower it wasn't a none slip floor had we of known this we would of got a balcony cabin.we only paid to go on one excursion due to the fact when we went on the trip we had to get off at deck 4 others got off at deck 5 by time we got off the ship our group had disappeared I had to find someone who then accused us of being late which we wasn't we a just slower cause of the wheelchair no one waited they are more friendly off the ship than on it .if your a wheelchair user I wouldn't recommend this cruise it was an experience like no other.the dinning started off bad as soon as staff noticed the wheelchair they were mortified and our starter was missed the only good thing about the holiday was the places we went to an some of the other English on board .