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This was our first cruise with Costa and whilst we enjoyed our holiday overall we thought the Costa NeoRiviera was poor in comparison with other cruise companies who we have travelled with. Arrived at Dubai Cruise Terminal at 8am and was not allowed to embark until 7pm - yet passengers who were embarking for the same cruise itinerary when we disembarked were allowed to do this at 9.30am!!! Black tea served form 1pm, no snacks and certainly no consideration for passengers stuck in the terminal - absolutely disgusting!!!! The service in the restaurant and bars, with a few exceptions, was very good and congratulations and thanks to the staff concerned. I could not write a review on the Costa's web site as it says I had ran out of time, yet the email stated we had until 14th Feb to write one - i tried on the 14th Feb!!! Very very Italian, very noisy by the pool caused by the entertainment staff, poor shows, limited talks of forthcoming ports, meet the english passengers/friends 3 days before the end of the cruise, was told there would be 6 formal nights - packed clothes accordingly and only 2 formal nights in 3 weeks. Generally poor!!!

Doubt if we would cruise with them again!!!!

Costa neoRiviera Cruise Review by Mo yJuan

5 people found this helpful
Trip Details
  • Sail Date: January 2016
  • Destination: Middle East
  • Cabin Type: Outside Stateroom
This was our first cruise with Costa and whilst we enjoyed our holiday overall we thought the Costa NeoRiviera was poor in comparison with other cruise companies who we have travelled with.

Arrived at Dubai Cruise Terminal at 8am and was not allowed to embark until 7pm - yet passengers who were embarking for the same cruise itinerary when we disembarked were allowed to do this at 9.30am!!! Black tea served form 1pm, no snacks and certainly no consideration for passengers stuck in the terminal - absolutely disgusting!!!!

The service in the restaurant and bars, with a few exceptions, was very good and congratulations and thanks to the staff concerned.

I could not write a review on the Costa's web site as it says I had ran out of time, yet the email stated we had until 14th Feb to write one - i tried on the 14th Feb!!!

Very very Italian, very noisy by the pool caused by the entertainment staff, poor shows, limited talks of forthcoming ports, meet the english passengers/friends 3 days before the end of the cruise, was told there would be 6 formal nights - packed clothes accordingly and only 2 formal nights in 3 weeks.

Generally poor!!!
Mo yJuan’s Full Rating Summary
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Cabin Review

Outside Stateroom
Cabin EC 1097
Very clean, comfy beds and good shower
Les Calanques Deck Inside Cabins, Outside Cabins, Suite Cabins