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We too had a poor experience. I took my 81 year old mother and her friend on a cruise while they were visiting me. As previous reviewers have mentioned vacation time is precious and while I have never sailed princess before I expected better. I occupied a mini suite B201 and my mother & Friend balcony cabin B315 Overall cabin size good, although I missed the balcony in the minim suite and would opt for less floor space and a balcony on a future cruise. The advertised big picture window was equivellant to just a standard window on other cruise lines. I pre booked two cases of water to be in the cabin. Took three days and lots of phone calls to get them. Not acceptable. Finally after several phone calls it was delivered with my first of several apology letters. The Good The cruise staff (Miranda) and the house band Xtasea were excellent. Entertainment overall very good, although the "New Show" being debuted wasn't great. Fitness staff excellent. The Bad & Ugly On embarkation a strong smell of sewage in the atrium area especially deck 6 and 7. Public restrooms not working in these areas THE ENTIRE CRUISE. Public restrooms in other areas never fully functional. Two of three stalls locked for maintenance. Hand sinks in public restrooms not working (Including the one near the buffet) a public health concern. Refrigeration not working (using time instead of temperature because cold plates were not functional on the buffet lines). Some bars had only warm bottled water (Because as the bartender explained the refrigerators were not cooling.) A/C's in some areas not working No Pool for several days No jacuzzi's for several days. Buckets collecting water leaks in hallways entire cruise. 12:30am water pipe broke with a flood of water coming down in the hallway outside my mothers room. Followed by a shop vac which woke up several cabins.(Yes I have pictures). Bartenders very slow, especially at one particular pool bar, which led to everyone going to a different bar making life difficult for the good staff, who were now working twice as hard. Inconsistent stocking of bars. Ship was just not ready to sail. Got into Cozumel area at 5:30am according to my cell phone and observations. Captain sailed back out to sea then made an announcement that due to the engine problems and slow speed we had not yet arrived (We are not all gullible, honesty is always the best policy). Continued to sail around in circles for an entire day and missed a port day. Missed Roatan due to engine issues Cozumel a day late (Not the reason for anyone to choose this itinerary) Missed Costa Maya (Due to weather?) Big Movie screen not working until the last day Not enough deck chairs. Balcony Cabin only had one chair on balcony for several days. Food poor compared to Celebrity. Ordered Rare steak on the last day. waiter gave me a very well done steak and laughed saying here is your rare steak. Would you like to wait for me to change it! Although paying double for a single fare only received half the OBC compared to other cabins! Given a 50% discount on My Cabin expense only for a future cruise. Since I cannot see may mother choosing to sail princess again (This was a gift to her) the discount on her cabin is useless. The potential for this ship is endless. The public areas really are lovely. The running of operations sub standard and antiquated. Anytime dining a joke. Never possible to make reservations and waiting in line was a given. I have sailed another line with engine issues. We were given notice before embarkation, a credit for the missed port, and kept accurately informed throughout the process. Issues happen and unavoidable, how they are handled is the Key to success.

Poor and Poorly Handled

Coral Princess Cruise Review by keyzey

8 people found this helpful
Trip Details
We too had a poor experience. I took my 81 year old mother and her friend on a cruise while they were visiting me. As previous reviewers have mentioned vacation time is precious and while I have never sailed princess before I expected better.

I occupied a mini suite B201 and my mother & Friend balcony cabin B315

Overall cabin size good, although I missed the balcony in the minim suite and would opt for less floor space and a balcony on a future cruise. The advertised big picture window was equivellant to just a standard window on other cruise lines.

I pre booked two cases of water to be in the cabin. Took three days and lots of phone calls to get them. Not acceptable. Finally after several phone calls it was delivered with my first of several apology letters.

The Good

The cruise staff (Miranda) and the house band Xtasea were excellent. Entertainment overall very good, although the "New Show" being debuted wasn't great.

Fitness staff excellent.

The Bad & Ugly

On embarkation a strong smell of sewage in the atrium area especially deck 6 and 7.

Public restrooms not working in these areas THE ENTIRE CRUISE.

Public restrooms in other areas never fully functional. Two of three stalls locked for maintenance. Hand sinks in public restrooms not working (Including the one near the buffet) a public health concern.

Refrigeration not working (using time instead of temperature because cold plates were not functional on the buffet lines). Some bars had only warm bottled water (Because as the bartender explained the refrigerators were not cooling.)

A/C's in some areas not working

No Pool for several days

No jacuzzi's for several days.

Buckets collecting water leaks in hallways entire cruise.

12:30am water pipe broke with a flood of water coming down in the hallway outside my mothers room. Followed by a shop vac which woke up several cabins.(Yes I have pictures).

Bartenders very slow, especially at one particular pool bar, which led to everyone going to a different bar making life difficult for the good staff, who were now working twice as hard.

Inconsistent stocking of bars. Ship was just not ready to sail.

Got into Cozumel area at 5:30am according to my cell phone and observations.

Captain sailed back out to sea then made an announcement that due to the engine problems and slow speed we had not yet arrived (We are not all gullible, honesty is always the best policy). Continued to sail around in circles for an entire day and missed a port day.

Missed Roatan due to engine issues

Cozumel a day late (Not the reason for anyone to choose this itinerary)

Missed Costa Maya (Due to weather?)

Big Movie screen not working until the last day

Not enough deck chairs.

Balcony Cabin only had one chair on balcony for several days.

Food poor compared to Celebrity. Ordered Rare steak on the last day. waiter gave me a very well done steak and laughed saying here is your rare steak. Would you like to wait for me to change it!

Although paying double for a single fare only received half the OBC compared to other cabins!

Given a 50% discount on My Cabin expense only for a future cruise. Since I cannot see may mother choosing to sail princess again (This was a gift to her) the discount on her cabin is useless.

The potential for this ship is endless. The public areas really are lovely. The running of operations sub standard and antiquated.

Anytime dining a joke. Never possible to make reservations and waiting in line was a given.

I have sailed another line with engine issues. We were given notice before embarkation, a credit for the missed port, and kept accurately informed throughout the process. Issues happen and unavoidable, how they are handled is the Key to success.
keyzey’s Full Rating Summary
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