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This was my 50th cruise on Princess. My travel companion has over 70 with Princess. We had been on a few weeks earlier and my opinion is that there was good, there was bad, and fortunately no ugly. The good news is that we thoroughly enjoyed the Matre D' Neville Saldanha. I would rate him right up there in the category of Generroso Mazzone. You always hear about James Brown and Jay Leno being the hardest working men in show business. Clearly Neville is the hardest working MDH I have ever met. He was very prominent at fixed seating...standing right there at the entrance with the Head Waiter, Carlos. He is ubiquitous in the rest of the dining venues as well, going from table to table to chat with the passengers. He gave the best Grapevine talk ever. He is a real student of his business, and not just intelligent in the ways of Princess, but in the full realm of the food and hospitality business. The bad new is that over the last few years, Princess has started eliminating a lot of amenities... from the individual shampoos and conditioners to the communal shower gel and shampoo/conditioner combination in the showers. Gone are the little frosted glasses that one could take away from wine tasting.... these are just a few of the cost savings they have inflicted on the passengers. Alas, we learned on our January cruise that the recipe for the Shrimp Bisque has been changed... now being made on the cheap. No longer using Sherry as a flavor but instead white wine. It was bland and watery. We usually go to the Crown Grille 2-3 times a cruise. When we complained, the Chef de Cuisine was very eager to accommodate us and make a different batch for us on our next cruise a few weeks later, but it's a very disappointing change as we would never make demands every cruise for the Chef de Cuisine to change the recipe specifically for us. We don't understand why if something isn't broke, the home office felt the need to change the recipe, unless it's more cost cutting. That being said, there is a sous chef or cook in the Anytime Dining ...his name is Bruno ... and his soups and sauces were excellent. We ended up cancelling the Crown Grille and going to the dining room. One more thing... this was the first cruise where we were in a suite and it was fabulous. Because it was less than 6 days, they cut out the free specialty dining for the suite passengers on the first night, but we were able to have an upscale made to order breakfast in the morning in Sabatini, and also free use of the thermal suite... I had never even heard of the thermal suite before but it is great... look it up. And finally, it was a little disheartening to see how much compensation the passengers on Royal Caribbean's Anthem just got over the problems they had in the Atlantic. The Crown had bad weather in Ensenada and we missed a day of our four day cruise... and they only refunded one day of the cost.... nothing for the inconvenience and disappointment. I don't think Princess handles inconveniences well at all. FYI I rated the embarkation as poor as we were only notified just after midnight on the day we were embarking that the ship was going to be delayed until about 6-7 PM. Then we were in an information vacuum. We had to call our Princess sales agent and she gave us an 800 number and told us that we would be sailing around 10 PM. The 800 number kept saying to call the next hour for updates. We have a 2.5 hour drive to the Port, so it was unsettling to have such a lack of info. As it was, the ship didn't sail until the next day at 11 AM.

Changes on Princess?

Crown Princess Cruise Review by PalmDeserter

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Trip Details
  • Sail Date: February 2016
  • Destination: Mexican Riviera
  • Cabin Type: Penthouse Suite with Balcony
This was my 50th cruise on Princess. My travel companion has over 70 with Princess. We had been on a few weeks earlier and my opinion is that there was good, there was bad, and fortunately no ugly.

The good news is that we thoroughly enjoyed the Matre D' Neville Saldanha. I would rate him right up there in the category of Generroso Mazzone. You always hear about James Brown and Jay Leno being the hardest working men in show business. Clearly Neville is the hardest working MDH I have ever met. He was very prominent at fixed seating...standing right there at the entrance with the Head Waiter, Carlos. He is ubiquitous in the rest of the dining venues as well, going from table to table to chat with the passengers. He gave the best Grapevine talk ever. He is a real student of his business, and not just intelligent in the ways of Princess, but in the full realm of the food and hospitality business.

The bad new is that over the last few years, Princess has started eliminating a lot of amenities... from the individual shampoos and conditioners to the communal shower gel and shampoo/conditioner combination in the showers. Gone are the little frosted glasses that one could take away from wine tasting.... these are just a few of the cost savings they have inflicted on the passengers.

Alas, we learned on our January cruise that the recipe for the Shrimp Bisque has been changed... now being made on the cheap. No longer using Sherry as a flavor but instead white wine. It was bland and watery. We usually go to the Crown Grille 2-3 times a cruise. When we complained, the Chef de Cuisine was very eager to accommodate us and make a different batch for us on our next cruise a few weeks later, but it's a very disappointing change as we would never make demands every cruise for the Chef de Cuisine to change the recipe specifically for us. We don't understand why if something isn't broke, the home office felt the need to change the recipe, unless it's more cost cutting. That being said, there is a sous chef or cook in the Anytime Dining ...his name is Bruno ... and his soups and sauces were excellent. We ended up cancelling the Crown Grille and going to the dining room.

One more thing... this was the first cruise where we were in a suite and it was fabulous.

Because it was less than 6 days, they cut out the free specialty dining for the suite passengers on the first night, but we were able to have an upscale made to order breakfast in the morning in Sabatini, and also free use of the thermal suite... I had never even heard of the thermal suite before but it is great... look it up.

And finally, it was a little disheartening to see how much compensation the passengers on Royal Caribbean's Anthem just got over the problems they had in the Atlantic.

The Crown had bad weather in Ensenada and we missed a day of our four day cruise... and they only refunded one day of the cost.... nothing for the inconvenience and disappointment. I don't think Princess handles inconveniences well at all.

FYI I rated the embarkation as poor as we were only notified just after midnight on the day we were embarking that the ship was going to be delayed until about 6-7 PM. Then we were in an information vacuum. We had to call our Princess sales agent and she gave us an 800 number and told us that we would be sailing around 10 PM. The 800 number kept saying to call the next hour for updates. We have a 2.5 hour drive to the Port, so it was unsettling to have such a lack of info. As it was, the ship didn't sail until the next day at 11 AM.
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Cabin Review

Penthouse Suite with Balcony
Cabin S4 C748
Two TVs, Jacuzzi tub and large shower and huge balcony off the back of the ship with nice teak furniture. DVD player, too.
Riviera Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews