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Marina Review

4.5 / 5.0
Editor Rating
704 reviews
37 Awards

Oceania Pacific Serenade, Valparaiso to Papeete

Review for Marina to Transpacific
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EdmBoomer
6-10 Cruises • Age 70s

Rating by category

Cabin
Embarkation
Dining
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Entertainment
Fitness & Recreation

Additional details

Sail Date: Jan 2016
Cabin: Verandah Stateroom

This was our first cruise with Oceania and I have to admit to being a little disappointed with the company. The Itinerary was great, although you have to be prepared for a lot of sea days (10) for the opportunity to visit Easter Island. Oceania's strong points are service and dining. The Marina itself is beautiful, well fitted and decorated, food is good and staff are absolutely excellent!

Administration and organization however are their weak points. Once booked, be prepared to be flooded with a host of sometimes contradictory e-mails leading up to the voyage. On board chaos ensued as independent passengers and scheduled excursions tried to disembark at the first port of call. It was very embarrassing for the company and everyone involved. Staff couldn't seem to get control of the situation to organize departures. One would have thought this was the first time Oceania ever went through disembarkation?? While things got better at subsequent stops, they never approached the smooth process normally experienced on other cruise lines. Similarly there was confusion at another stop as staff loaded luggage and passengers onto the same tender, which apparently is not allowed - and - everyone sat waiting for someone in charge to decide how they would deal with the situation - until passengers took it upon themselves to disembark and board another tender.

While it isn't unusual for cruise lines to overprice excursions, these seemed to be excessively high, e.g. $229.00 for a half day 4x4 excursion, which can be booked on the dock for $70.00. There also seemed to be a lot of confusion and contradictory information over whether passengers who had pre-paid for excursions that were cancelled by Oceania would receive full refunds, or simply be given ship board credit that had to be used before the end of this cruise.

Cabin Review

Verandah Stateroom

Cabin B2

Room was a nice size, attractive and well furnished. Bathroom was a good size and include full tub & shower along with a separate shower. Cabin service was very good. Nice to have access to laundry facilities on each floor.

Port Reviews

Rangiroa

Excursions were already booked on board and given there was another ship in port at the same time, local drivers were all busy as well. Simply took time to walk around the island.

Bora Bora

Nice trip around the island pointing out highlights. Feeding the crabs was an enjoyable surprise.

Santiago (Valparaiso)

No pre or post excursions offered by Oceania

6 Helpful Votes

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