Norwegian Pearl Review

Customer comes last with NCL.

Review for the Panama Canal & Central America Cruise on Norwegian Pearl
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Steven1971
6-10 Cruises • Age 50s

Rating by category

Cabin
Public Rooms
Entertainment

Additional details

Sail Date: Dec 2015
Cabin: Mid-Ship Inside

My wife and I were looking forward to this trip and were very disappointed in the quality of experience on the NCL pearl. We have taken 5 cruises in the last 9 years, the last three with Norwegian. I expect to continue to cruise frequently in the future, however, I will never sail with NCL again. Thie lack of basic performance and complete lack of concern for passengers was astonishing. Complaints were not addressed or the staff was unresponsive. Activities appeared to be scheduled to ensure most guests would or could not participate. Individually these items would not be enough for us to not cruise with NCL again, but as a whole, it has made us realize that there is not any value in a NCL cruise and we will go with other lines who consistently went above and beyond to ensure an enjoyable experience and are not trying to nickel and dime their guests. There were a few people who seemed to care about guest experience, but overall the following issues just show that management and leadership appear to be lacking.

A few of the issues that I experienced:

1. It took over an hour every time we went to a restaurant just to get food delivered to the table. Over an hour from us completing the order to the food actually arriving was by far the best service we had received. It usually took much longer. Maybe some people like a long meal, but we wound up being late for many of the shows and could not get great seating at the show, unless we started dinner at 5pm. We like the concept of freestyle cruising, but it should not take 2.5 hours for the restaurants.

Cabin Review

Mid-Ship Inside

Cabin IA

OK, Nothing special, Standard Inside cabin, little room to move around .

17 Helpful Votes
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