We had not been on an ocean cruise for many years, although we have done 3 River Cruises with Viking. Flying to Europe from Australia is a long haul and we like to stay overnight in Asia to break the trip up into manageable "chunks". While Viking booked our flights, we had to find our own accommodation and transfers.
Because of the flight schedules, we arrived in Istanbul 2 days ahead of our pre-cruise tour to Gallipoli and Troy. Again we had to find our own accommodation and transfers. We felt if Viking had made sure we were all in Istanbul at least a day before the tour and had booked us into a hotel of their choice, we would have been collected from there at an earlier time and had more time on the tour instead of wasting the entire morning waiting at the airport and not getting on the road until about 2.30pm.
We also found the ground crew in Istanbul very difficult to communicate with - problem solving was not their forte.
The cabin was well appointed, although we had trouble making the TV work and there was no jug to boil water for tea - coffee machines just don't do it right