MSC Divina Cruise Review by winty
- Sail Date: January 2016
- Destination: Bahamas
- Cabin Type: Fantastica Interior Stateroom
-Customer service prior to the cruise was non existent. Still waiting for responses to my two emails and the request for a call back ! Come on msc-that's just common decency !
-arrived at the private island and they would not let us get off. It was bad weather fair enough, but they could have stayed for a bit longer to see if it cleared up or even taken us to another port. Instead they just upped and left. Other cruise lines would have done some form of small gesture for this eg not charge the service fee for that day but msc did nothing.
-The staff on the ship are ok but not to the standard of other cruise lines. The steward did not come and introduce herself as they usually do, the staff don't say good morning etc.
-the cleanliness is not there, no staff at the buffet entrances getting you to use the dispenser so most people did not bother. The toilets were not regularly cleaned throughout the day. Glasses left everywhere the following morning.
-There are mirrors everywhere ! Seriously you would not believe, it's not nice
-Bar service very very slow.
-saw a female staff member shouting at a young male staff member -really laying into him in front of all the customers. You would never get that with other cruise lines.
-There is a nice indoor pool but no sunbeds meaning you can't actually stay in there. Only tables and chairs. Very odd.
-To be fair the divina is beautiful. The buffet food was ok but not much variety. The pool was nice. But that's where the positivity ends.
Sorry msc but you are not in the same class as other cruise lines and would not sail with you again.
Nb -the non rock cruisers (half the ship) were not informed of that half the ship would be rockers ! How bad is that !
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