We have always preferred Celebrity to other cruise ship lines, but our latest experience on Reflection was absolutely awful from beginning to end. Not only did this cruise not measure up to our previous cruise experiences on Celebrity, it fell far short of average.
This sailing was packed with people thanks to the drinks package promo. Couple that with 450 children and teens traveling with those adults and connect the dots. Celebrity has never catered to children, or teens, and doesn't have a lot for them to do. So, we had kids behaving badly while their parents were who knows where, doing who knows what. By the second day I was ready to get off this ship. I was sick of dodging running children in the hallways and hearing them screaming through the late dinner seating. Unfortunately, we were still at sea and there was no easy escape.
We were assigned a cabin on Deck 7 near the Hideaway. I would never book there again and certainly not on a cruise with a lot of kids. The Hideaway became their gathering place in lieu of anywhere else to go and it was apparently also where they chose to dine. It is not a restaurant, but it was constantly littered with stacked up dirty dishes from the buffet. We were in a stateroom between passengers traveling in a large group. Some were adults, and some were kids. These people continually slammed their cabin door or doors to the extent that the walls of ours actually shook. We mentioned it to them politely, but eventually we had to visit Guest Relations because it got very disruptive.
Has adjoining door to the next cabin. Lots of noise unless you are traveling together. Near the elevators but also near The Hideaway, which can be quite loud if kids are hanging out there. Great unobstructed view. Bed near the doors.
We arrived in San Juan in the late afternoon. Therefore many excursions ended after dark and were not good value for money. Passengers should be aware that after sailing out of San Juan, purchases made onboard while the ship is in US waters have a Puerto Rican sales tax added.
We arrived in San Juan in the late afternoon. Since shore excursions described they would be taking place in part after dark, we decided not to leave the ship. Of note, a statement in the ship's newsletter that onboard purchases made while the ship was still in US waters off San Juan would result in PR sales tax.
We docked at a different port facility, not the one in the middle of Charlotte Amalie.