This was our first time on a River Cruise and I did enjoy the overall experience of river cruising but would choose another company next time, in regard to some reasons listed below.
This cruise was along the Danube from Passau to Budapest and back over 8 days. When we arrived in the train station in Passau we were surprised that there was no representative from Arosa to offer passengers any information on when and/or where our prearranged bus transportation to the vessel would be available. Our luggage was taken from all the arriving passengers but that was it with assistance. We were travelling with another couple and after all of us were wandering around for quite awhile trying to get some help and being unsuccessful, we decided to just take a taxi to the vessels location. Have no idea how long the other train passengers had to wait for their transportation but do know that we were well settled in on the vessel when they finally did arrive. This needs to be improved.
The ship itself was in good condition with the exception of one problem that was apparent with a sewage smell that would appear at times in the lounge area and nearby stairway to the outer upper deck and unfortunately there were also some issues with our companions cabin and this smell as well. When we inquired about it we were told they were aware of the situation but were told from head office that it would be addressed later on in the season. This is not acceptable.
Our cabin ( French Balcony ) on Deck 3 was comfortable and well serviced by the attendants throughout the cruise. Actually the crew overall were very friendly and offered good service and spoke enough English for any english speaking guests which were very limited ( think I was the only one ) but they did leave a daily activities leaflet in both English and German in our cabin, as they knew I was only English speaking while my spouse and our travelling companions are fluent in German. This was a nice touch. Wifi was very inconsistent the entire trip whether we were moving or not, so if one needs to rely on consistent daily computer contact, this is something to consider with Arosa. Not sure about other companies out there.
Something to consider also is that for any people with physical challenges, there are no elevators onboard. We did see a number of people really struggling at times especially on stairwells to the outer deck... I think that with the overall older clientele cruising nowadays, all vessels should be fitted with elevators.
As previously mentioned meals on board were buffet style and although food was quite plentiful, we found that a lot of dishes were too greasy and food would often look like it was sitting in a lot of oil. Seemed to be popular with the German clientele but not really appetizing for our particular tastes. Would also have been nice if the evening meal at least could have been a sit-down dinner. We also opted for the all inclusive beverage package and would enjoy a pre dinner cocktail each evening and on occasion, one afterwards.
Did enjoy the ports of call along the Danube and did a combination of ship excursions and touring on our own along the way. The ships excursions were all done in German so not the best for me but I did enjoy the sights. Vienna was lovely as was Budapest with it's architecture and also the much smaller Bratislava.
In conclusion, with the issues that did arise on our cruise and for our particular tastes regarding food and meals, we would not do another cruise with Arosa.