This was our first time on a River Cruise and I did enjoy the overall experience of river cruising but would choose another company next time, in regard to some reasons listed below.
This cruise was along the Danube from Passau to Budapest and back over 8 days. When we arrived in the train station in Passau we were surprised that there was no representative from Arosa to offer passengers any information on when and/or where our prearranged bus transportation to the vessel would be available. Our luggage was taken from all the arriving passengers but that was it with assistance. We were travelling with another couple and after all of us were wandering around for quite awhile trying to get some help and being unsuccessful, we decided to just take a taxi to the vessels location. Have no idea how long the other train passengers had to wait for their transportation but do know that we were well settled in on the vessel when they finally did arrive. This needs to be improved.
The ship itself was in good condition with the exception of one problem that was apparent with a sewage smell that would appear at times in the lounge area and nearby stairway to the outer upper deck and unfortunately there were also some issues with our companions cabin and this smell as well. When we inquired about it we were told they were aware of the situation but were told from head office that it would be addressed later on in the season. This is not acceptable.