Where to begin. This is my first review and only write it because of how disappointing my experience was while cruising with Holland America (Oosterdam). I realize everyone has a different experience and reserve the right to say my experience could have been a minority (or rare) experience.

The embarkation process was probably the absolute best I have ever experienced. I was truly amazed at how efficiently I boarded the ship. The process (regrettably) elevated my expectations to a level that was unfortunately non-sustainable. No cruise has been without problem but the manner in which the problems were dealt with were vastly different.

Day one: Read more